Laubman & Pank

Come here for the free eye check and then buy your glasses or contacts online. Although the service is classy and staff are attentive, I am not prepared to sell my house in order to see the road when I drive. How Laubman & Pank survive amongst other optometrists such as Specsavers and online stores I have absolutely no idea.
Always great to come and see whether the glasses suit you before you buy elsewhere, however! I think most of the staff are resolved that this is what a lot of people tend to do these days.

Considering that I don’t really know where many of the Optometrists are in Adelaide except for the odd OPSM, Laubman & Pank needs to be considered also.
It looks like they offer a large variety of eye glasses, but I must explain how awesome the customer service attendant behind the counter was towards me.
Ask for Melissa, she’s actually the Assistant Store Manager. Melissa has customer service abilities that could save mankind (well some of us anyway) and her phone and communication skills puts any call centre consultant to shame. I explained to her that as a son, I didn’t want my Dad waiting for two months before he got seen by his eye specialist (the eye specialist my Dad has is very popular and busy that you have to book at least two months in advance, so we had to re-​strategise).
She’s so dang understanding that even after our discussion, I find myself blabbing away about how she truly wanted to help my Dad’s eyes or how she agreed with my strategies. Fortunately for her, my Dad is a loyal customer who didn’t lose faith in their company.
Was it the way she really listened to me? Was it the fact that she put up with my disagreements? Sure. She was fantastic. But of all the worthy qualities Melissa demonstrated, nothing turned me on more than her genuine care towards my Dad’s eyes and went the extra mile for me.
A woman who cares about helping my dear Dad — even if not by her own ideas, but by her carefully listening to me, will always win my heart. (hmm…girls who listen to me turn me on!)