Bob Jane T-Marts

My initial experience was to service and repair a tire that was deflated after an altercation with a pot hole in Sydney’s east. I brought the tire in and explained that I would prefer them to repair it than to buy a new tire. As they couldn’t check the tire on a Sunday (don’t know why not), they would call me back the following Tuesday. The following Thursday I was called and someone explained that they couldn’t repair the tire, it had to be replaced. Unfortunately, I didn’t say yes immediately, and said I would come in to discuss, and pick a tire for replacement. The following Sunday I came in and chose a Tire. I paid for it, and they said that they couldn’t swap out my wheel until the following week. After a week with no contact, I called to see what was happening, and was told that the job was complete, and I came very early before work on a Tuesday, to pick up the tire. The serviceman there couldn’t locate my tire, and told me that I had already picked it up (he tried to convince me I had picked it up already — like seriously, why would I be there if I had?) They said they lost it, and would have to check the whole place to locate it. I said it was unacceptable, and the manager said he would find it, and personally deliver it to my address.
The following Thursday they located it, and called me promising to deliver it, so I told him my work address, and was waiting for him with my car outside, until I got a call that he couldn’t deliver it that night. Unacceptable again.
Finally I got so fed up, I went to pick it up very early another morning, and they tried to charge me for the tire again — I had to show them the receipt to confirm I had already paid for it. Unacceptable.
This process took 3 weeks. It was stressful, and a horrible experience, never again will I go, or recommend anyone goes here. They’re a bunch of clowns in a circus. We laugh.