Looksmart Alterations

This was the worst customer experience I have ever had. I took a dress in to be shortened at was charged an exorbitant fee of $ 90 because it was a complicated job (it wasn’t). When I collected it I was told that the job had been done differently to the way they had initially recommended. I was unhappy with the job and the front desk staff told me it could be fixed. The owner of the store then came and rudely interrupted. She said that the way I wanted it done would look terrible (note that this way is what they had originally recommended) and that if they unpicked what they’d done that it would ruin the dress. The lady was incredibly rude and argumentative and would not listen to my frustration of my upsetting customer experience. She eventually gave me $ 20 back to get me out of her store and told my fiancé that she felt sorry for him as he would have to deal with me. This experience was truly awful. I feel completely ripped off for a half-​par job. I would never recommend anyone to go there and I will certainly never trust them with my clothing again.

Alteration spot nestled on level 3 of the Westfield building across from Woolworths. The staff in here are very friendly and happy to do their best to accommodate your clothing alteration requirements.
I came to get some shorts altered on a Friday evening. I was told they would have it done by the next morning which seemed reasonable to me.
They were ready the next morning on time. The job was done well but a little more expensive then I had hoped.
Would use them again as its in a good location and they did it on time.

Difficile de trouver un bon tailleur lorsque nous sommes à l’étranger, n’est-ce pas? Travaillant à Bondi Junction, j’ai pu trouver un tailleur de confiance directement sur place, à côté du Coles au Westfield. J’avais une robe Zimmerman ainsi qu’une jupe Lulu&rose à faire retoucher. Bien sûr, j’y suis allée le 30 décembre, une période bien remplie pour les retoucheurs. Je m’attendais à un délai inimaginable mais en fin de compte je n’ai eu qu’à attendre 3 petits jours ! Efficace et. rapide donc !
Le petit plus, c’est que les retoucheurs expliquent les modifications qu’ils vont effectuer. Ils sont à l’écoute et pour moi, c’est un critère très important. J’étais donc ravie de l’expérience et je recommande Looksmart Alteration !
En revanche je né leur donne pas 5 étoiles, car j’ai trouvé le service assez cher. Mais bon, quand on aime, on né compte pas ;)
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Very good tailor at Bondi junction. I had one Zimmerman dress and one Lulu&rose skirt to adjust. In few days (was before NY so very busy) everything was ready and did very well ! Nothing to say except: they did a good job. They explain what they have to do and listen to you. I recommend them ! I don’t give them 5 stars because I think it’s a bit expensive.

I only went in for a simple length change on a pair of suit trousers but had a good experience. You greet the shop assistant and explain your requirements. They have a mirrored change room out the back to confirm the change. After confirming the job, the looksmart team handed me a gift voucher for a free coffee at Jamaica blue which is two shops away to keep me occupied while they made the alteration on the spot within the hour. Major brownie points.
Wouldn’t hesitate to come here again (at least for a length change on a pair of pants).

The last time I went to Looksmart Alterations I waited patiently as the staff member had a lengthy discussion about alterations for a customer. The customer had an item that was ill-​fitting. It was a Santa Hat, yet the staff member was polite, helpful and patient and treated the santa hat the same way he treated a Paul Smith suit I took in for dry cleaning.
The point I’m trying to make is that the level of service at Looksmart Bondi Junction goes well above that which I’ve received at other dry cleaners.
My experience with the Paul Smith suit (above) was impressive. The stain was ridiculous, my partner had spilt food then attempted to clean it and made a proper mess of a quite new suit. The staff at Looksmart were fabulous and insisted on sending it back to the dry cleaners a second time (free-​of-​charge) when the stain didn’t completely come out the first time.
The Dry Cleaning is done off site and it takes two days but it’s worth waiting to get it done right. The prices are reasonable and pretty standard but I would happily pay more given the service. This place is great.