Gold Class Event Cinemas

I love going to the movies and the Gold Class is the epitome of the movie going experience. Big reclining seats, timed seat service, lounge to relax to have a drink before the movie and individual bathrooms.
Unfortunately at Castle Hill they continually drop the ball. One time we ordered popcorn and a drink and the popcorn came out after 10 minutes and finally the drink came 15 minutes after, which meant it was a very dry popcorn experience. This time I thought I would be smart and got a drink at the Kmart just below. Except the popcorn never came, I pressed the call button continuously for over 15 minutes (after over 30 minutes of waiting). The dude finally came out a bit peeved letting me know I am pressing the call button, I let him know that I haven’t got my popcorn and presto it arrived.
It shouldn’t be hard to deliver simple food at the start of the movie. It also shouldn’t take 15 minutes to get service.
Also they decided to collect empty plates 10 minutes before the movie ended. Why? Doesn’t really make sense to disturb everyone during the climax of the movie…

Theres no getting around the fact that Gold Class is very expensive. Firstly the tickets are double what a normal session costs ($ 40 v $ 20) and then there is the cost of the food & drinks.
They have a nice foyer with little booths to sit in which I can only assume is so you can come and eat/​drink before the movie. No idea why you would though when the cinema is in the middle of a shopping centre which has loads of cheaper and better food options. I went there once to have one of their ‘signature sundaes’. It was the first time I saw it in normal lighting and I was surprised to find it was half the size I thought it was!
They’ve also gone with the odd choice of unisex toilets so you walk into a unisex room with a big long mirror and basin and off that room is a load of doors each leading to a little ensuite. Who knows what they were thinking but its just odd. The seats are quite nice but the place is getting on now and because they haven’t treated or repaired any of the seats the leather is torn or cracked on many of the seats.
All in all its a nice experience but something I usually only end up doing in January to use any movie vouchers I picked up at Christmas time!

Really nothing to brag about. I prefer the reading cinemas in rouse hill.
Prices aren’t reasonable and serving sizes leave you wanting more.

Looks like you have to be good looking to work here.
And I am not complain: P
At most times the service is good. Only once that I have been here, there we no services to complain about.
This is definitely a place to try :) If the service sucks, then make them aware other wise they never know where to improve.

Love going here. Only sad thing is that you pay $ 7 for a small bowl of popcorn. Would be nice to get a bigger serve considering jow much you pay to get in here.