Went to the Apple Store at Charlestown today after the Help Centre made an appointment for me. They were just brilliant, there was nothing more I could have asked for. Awesome, fast service, great outcome, all round excellence.
Mic W.
Place rating: 2 Australia
Usually I had thought of this store as great. But after being misled and given no service I have to change my opinion from 4 star to 2. Bloody pathetic service. Just give my mu new phone and let me leave this store. NOW
Miss L J.
Place rating: 2 Australia
The worst Apple store I’ve ever been to. — I had a faulty iPhone, confirmed by the tech at the Genius bar as well as the tech on the phone. I was given a replacement. That died several weeks later. Another faulty phone. Another replacement. Then several weeks later that phone died. So I went to the Sydney Apple Store, where the Genius Bar tech was actually horrified I was onto my fourth replacement, and that I kept being given faulty replacements. Amazingly enough, the replacement from Sydney worked perfectly for two years. — My wireless keyboard died. I took it to Apple, and they replaced it. With a keyboard that was filthy(black gunk on keys, dust and dirt smears) and never worked once. When I returned, I insisted upon a brand new keyboard(as all Genius Bar replacements are refurbished products), which worked perfectly. So, whoever is refurbishing the products at Apple Charlestown is doing a really, really bad job. — They did a flawless repair of my Mac Mini — replacing the optical drive — in roughly 24 hours. — Almost all the staff are super nice, friendly and helpful. For repairs, this store is fine. For replacements, go to Sydney, as whomever is providing the refurbished replacements is doing a really bad job.
Judith K.
Place rating: 5 Newcastle, Australia
Ok, this is just THEBEST!!! I love this place. I love their(quality) products, and I love that there is always something new. Service is always good, even if it appears crowded in there. I’ve been to a few of the free classes, and always learn something new about the Apple products I use every day. I’ve needed to have the service of the Genius Bar on several occasions and have been impressed with the friendly, prompt service.