Aveda

I dropped by here for the first time a few weeks ago and was huuugely impressed by the service I was provided with. It was the end of the day so I was kind of expecting a flat/​basic service from a typical tired retail assistant but the girl who served me was still so energetic and alert when answering my questions and giving me recommendations — even after acknowledging that I wasn’t going to purchase that day which I appreciated even more-​so.
I have difficult and unruly curls and thus have a lot of trouble with finding the right products — after briefly mentioning that I’ve had a few bad experiences with purchasing expensive products that have left me disappointed, she jumped behind the register and insisted on sending me home with a few sample tubes of multiple products from their Be Curly range. I was expecting her to hand me a measly one or two tubes (if any) with a bit of product info and send me off, but the way she took the time to run through how to use each and every one showed she genuinely cared about not only boosting the company’s reputation but restoring MY faith in hair products.
In all honesty, I wouldn’t have returned to the same store to make a purchase had the service been lousy regardless of how much I loved the sample products, but I was sooo impressed so it was a pleasure to come back for the full-​size Co-​Wash and Curl Enhancer today. The same girl was in (receipt says her name was Chelsey) and, yet again, blew me away with her 5-​star service answering all my nitty-​gritty questions about conditioner this time! I’ve never been one to spend $ 150 on two hair products on a whim but I’d definitely do it all over again at Aveda next payday because to put it simply, I love the staff, I love the shop and I love the products — looking forward to trying out the conditioner and masque samples she threw in this week :-)

Always super friendly & helpful staff in the Aveda shop. I am a great fan of there products, which for me smell lovely.
There is always a little free sample of the herbal tea & currently you can choose between either a hand massage or neck & shoulder rub (approximately 5 mins)…I chose the later which was very relaxing. Worth having even if you don’t intend to buy anything :)
Generally they don’t do returns as there products are not securely sealed but thankfully they were happy to exchange the product that I bought in error.
The products are quite pricey but hopefully that reflects the quality of the ingredients. More often than not they will add 1 – 2 free samples into your bag along with your purchase.