EmbroidMe

They seem lovely people to deal with, but communication is qutie lacking. I firstly enquired via their website. With no response after three days, I called. They were there and happy to assist. If I emailed the logo I required they would return me a sample. After two more days I dropped off the shirts, still no sample provided, but again I was told it would be emailed along with a quote for some other items. At this stage, now two weeks later, i have no samples, no quotes and no shirts

EmbroidMe at Milton specialises in the embroidery of uniforms and other textiles for companies and groups. They also cater to individuals who just want a one of embroidery project done, such as monogrammed towels or hats. Normally if I want something embroidered, I go to The Cap Factory at Chermside, but today I needed something done before Christmas and was over this side of town so I decided to try EmbroidMe out.
The lady at the counter was very helpful and assisted me in choosing the best font, font size, and colour to be embroidered. Turn-​around was quick (especially this close to Christmas) with the two towels I was getting embroidered ready only three hours after I dropped them off (The Cap Factory sometimes says to come back the next day).
The downside of EmbroidMe is that because their main business is bulk projects such as uniforms, they charge a ‘set-​up’ fee of thirty dollars to place the order etc. which obviously would be reasonable if you were getting fifty shirts done, but for two towels having to pay thirty dollars on top of the twenty per towel embroidery fee is kind of prohibitive. Because I was desperate I went ahead with the order and can’t complain about any other aspect of the experience, but unless I need a big order done sometime, I will continue to go to The Cap Factory for one-​off embroidery.