The Optical Superstore

The one thing crystal clear at this optical superstore is that you really do get what you pay for. As I didn’t have a script, I went to their optometrist, who gave me adequate but not excellent service, and made me feel like a generic customer on some sort of conveyor belt of clients. This was despite the fact that at the time I was working as a publisher and had to look at hundreds of pages of text daily and therefore my eyesight, and eyestrain, was extremely important to me.
Returning to the spectacle showroom I was given no assistance whatsoever, which was annoying because I did have some questions. I meandered around trying to look obvious about needing assistance and after perhaps an hour I gave up and asked one question, about their two for one and health insurance deals. The server told me that my health insurance (medibank private) would cover me up to $ 120 per annum on my level of cover, so I could select from any frame (s) up to that or pay the difference if I liked more expensive options. The assistant then left me again, which was ok for me because my eyesight isn’t really that bad and I just need glasses for work, but it would’ve been extremely annoying if I couldn’t see and therefore couldn’t tell whether I looked ok or not in the mirror.
My annoyance at the service continued when some weeks later I returned to collect my prescription glasses. I stood waiting for assistance at the counter for 30 – yes 30 – minutes! The lady ahead of me picked up her glasses and wasn’t happy with her frames and had them tweak them to her satisfaction. When it was finally my turn and I tried on my glasses, I too thought they could tweak my glasses. I was really unhappy with what I saw, or more specifically what I blurrily saw, through my lenses and I pointed this out to the assistant. The assistant gave me a dismissive statement saying my eyes just hadn’t adjusted properly to them and I asked what to do if they didn’t ever adjust. He said to come back in a week, but I knew I would be working for that week (and the following) and would need any glasses, regardless of their quality, that entire time. I was also not confident that they could or would address my issues having provided me with such poor service throughout my dealings with them, and so I never returned there, and I never will.