Millers Fish & Chips

The graphics these dudes use on their new take home takeaway menu are fucking hilarious. There’s this shark on the cover of their pink pamphlet that looks like he’s straight out of the clip art from DOS software or some shit. But that’s beside the point. Funny, but beside the point.
The point is, Miller Fish & Chips used to have this rep as being the best around. As it goes with all such title holders, the quality invariably deteriorates and before long, they are pretty much the shittest around but still holding on to those ‘best of’ prices.
Enter new owners about four months ago. These new people actually seemed to give a toss about service and revamped the menu to incorporate all these ‘meal deal’ type combinations. Things were looking up, but as you can tell by my usage of the past tense, this wasn’t to last.
They were good for a spell and I even started to use them pretty regularly for takeaway delights until last week when a phone order I lodged was misinterpreted as something completely different. When I told the woman she’d duffed my order (I had read the thing straight off of the pink menu, so I was in the right for once), she looked like she wanted to spit at me. Sure, she righted the wrong and straightened the deal, but the damage is done.
A certain amount of knowledge of your own menu should be a given in hospitality me thinks, as should be a little customer service.