Ok, the pre-removal service was really good and smooth — well, the salespitch went down well. We bought the service because they said they only use their own employees. We also asked them to pack the kitchen. On the day, 3 blokes came with a hire truck. So they dont really have all thier stuff. Anyway, the loading and packing went slowly. We are only moving to a 10-min distance. Ok, when we went done, we were charged the packing of 41 boxes! But we could only find 27 boxes! Fortunately the overcharge bill was changed. But the truth was the movers boxes removal bags together. So we packed the bags, and they were happy to move the bags as they were in the first run. Then they thought they wete running late with a small truck and start to randomly put all bags in box, which we have to pay for. Anyway, after we unboxed, we also found keyboard, apple timecapsule and a gopro camera missing. Their office is also not communicating at all. I will certainly not recommend Kent Removals at all.