Hilton Antwerp Old Town

Une chaîné célèbre mais qui vieillit mal. Chambre spacieuse, literie confortable mais on s’arrête là. Pour le reste, déco vieillote, mini bar exorbitant (comme partout, je vous l’accorde), couloirs impersonnels et cerise sur la gâteau le prix! On notera que l’emplacement est pas mal (près des commerces, du métro et parkings).

This review is for Hilton Diamond members only.
The hotel is excellently situated off Antwerp’s main square. The city’s main train station and most tourist and shopping destinations are within easy walking distance.
The room I had was clean and well laid-​out, although the décor was a bit dated. As a diamond member, I was given a suite on the executive level. The room included a welcome gift of a box of chocolates and a local beer.
The executive lounge was stocked with a choice of hot and cold snacks in the evening along with three different beer and wine selections (but no spirits). A hot breakfast in the lounge was available in the morning, but I was also given the option of having breakfast in the restaurant, which had a much better selection. In fact, some of the breakfast items in the restaurant were amazing – excellent waffles and the best soft-​boiled eggs I have ever had. The executive floor lounge had views of the Antwerp’s cathedral and main square, and staff in both the lounge and restaurant were friendly and helpful. The executive lounge concierge had excellent suggestions for things to do and places to visit during our stay in Antwerp.
The front desk staff also were very friendly. We were able to check out umbrellas when it rained as well as a currency converter for our U.S. cell phones and electric appliances at no extra charge. Overall, I think this is a Hilton that treats elite members very well, and if you’re a Hilton Diamond member, I highly recommend it.

A few pluses here but mostly minuses at this Hilton especially if you are here on business.
1. Location is good with easy access to the train station and exhibition center. B+
2. Rooms are clean if a bit dated. B+
3. WIFI is simply awful. I tried to conduct a webex session and had to abandon ship because the wifi was so slow it would not function. I sat two days later in the lobby of an IBIS hotel conducting a webex session with no issues at all. F
4. The gym is tiny with minimal equipment some of which was not functioning. There is no bathroom near the gym. F
5. Breakfast is great except I do not want a giant buffet everyday which is they serve. C–
6. The elevator has an oddly functioning key security when both elevators are working. During my stay not only were they inconvenient but one did not work. D
Overall find another hotel. It is pity since the surrounding areas and the Belgium folks I met during my stay where wonderful.

Although the location can’t be beat, the hotel itself is a little run down. You’re paying for a terrific location which in itself is worth it. The front desk is full of people that are less than nice. There was one woman who was nice but also new and still training. The cleaning staff is very nice. My room was dark but clean. No breakfasts are included and I wasn’t sure if I had access to the Hilton honors members, as I am but out the front door are plenty of places to eat, including a Starbucks which worked out for breakfast.

Top Service (24 Stunden!!) sehr schönes, großes, ruhiges Zimmer. fantastisch bequeme Betten. Großes Badezimmer. freies Wlan in der Hotellobby und dem Restaurant/​Frühstücksbereich. Direkter Zugang zum benachbarten Parkhaus und Einkaufszentrum

My visit at the Hilton Antwerp is mixed with several highs and lows. the combination of each leads me to this rating but I hope I can adequately explain.
First of all, this hotel has its location going for it the most. If you are looking to go out and about into Antwerp is it hard to find a hotel more centrally located to everything. Also, the staff was very friendly and accommodating, even giving a member of our group the access code to the bathrooms 2 hours after we had checked out… excellent!
Where I think the hotel loses a few stars is in the overall quality of the establishment. Step outside the lobby and into the floors, especially into the rooms, and you will find a place that looks to remain as if it was stuck in the early 1980’s. I brought my USB cord thinking I would be able to charge my phone on the business center attached to most Hilton desks, only to be greeted with connections for a dial-​up phone line. For the nightly prices expected, I think such an improvement could be facilitated, but it appears no such luck through late 2014. Additionally, several spots within the room and hallway that were clearly needed paint were unattended to… completely OK for a lower priced chain, but inconsistent with what I expect from the Hilton brand in general.
Overall, if you think the average evening rate is close to other hotels in the area, book the Hilton. If not, please give further research into each as (although I wish I could) I cannot fully endorse this Hilton as THE place to stay in the center of Antwerp.

Adequate.
On first glance, this place is decent. The lobby is open and airy, with welcoming chairs and marble floors. The friendly staff checks you in and directs you to your room, which is where the experience deteriorates.
I booked an Executive King room. The elevator is small, and the doors open on the 5^th floor to reveal poorly chosen carpet and overall design which probably hasn’t been updated since the 1990s. The size of the room was great, with a desk, seating area, large bed, and very large bathroom with separate tub and shower. However, a closer look at the fixtures reveals age and haphazard construction. The shower knob which sits at an angle to the marble. The faucet, an ugly mixture of stainless steel and brass (don’t they know never to mix silver– and gold-​tone colors?), scratched after years of use. The green granite countertop clashing with the white/​orange/​red marble walls. It all makes for the feeling of a 4-​star hotel trying to appear as a 5-​star hotel, but not trying hard enough, cutting corners, and instead appearing more 3-​star than 4-​star.
The executive lounge is fine, though there are better lounges to be found within the Hilton family (thank you, Seoul Millennium Hilton!). Choices for snacks and drinks were relatively sparse outside of breakfast or dinner hours, and it closed at 8pm on Saturday night — too early. The nibbles that were available, though, were tasty. And breakfast was fine, with all the basics.
Still, it’s clean, welcoming, and the location is excellent for exploring Antwerp on foot. Overnight parking in the gorgeous car park beneath the hotel (seriously, classical music is playing), is a very reasonable 20 Euros per night when compared to other European cities.
A reliable choice, with very friendly staff, but don’t expect to wowed.

As a Hilton Diamond I have stayed at 70+ different Hiltons this year. I can honestly say this is my favorite one.
The location, ammenities, service, staff, and a great Executive lounge makes my stay very comfortable. This was our second stay here, our first being about 15 months ago. The hotel maintained its great level of service.
We will stay here again when our travels bring us back to Belgium.