Terrible company. Total scam. Avoid. They outsource everything, hang up on you, don’t tell the truth, and are bad business people. You would do better setting your money on fire in a parking lot.
They have quality products, but their parts prices are an absolute rip-off. We ordered some replacement parts for our wood stove from them, and rthen found the same parts online for half what Natick Fireplace was charging us. I won’t do business there again.
