If I could give this a ‘zero’ star I would. My son, a YSU student, had a defective device and took the device to this particular Verizon store for assistance. The CSR failed miserably to rectify the situation at the store; therefore, it’s been over 48 hours now that my son has STILL NO service! And after…
After navigating the phone tree to speak to a live person in the store, their automated system told me they were «helping other customers» and then told me to call back. It literally said, «Goodbye» and then hung up on me. Stay classy, Best Buy.
