Total Hardwood Flooring

We recently visited this shop in Pickering to select new flooring for our house. I brought with me some samples that I wanted to compare. We were greeted by the owner/​operator «Courtney». He appeared to be rushed and impatient as there were a few customers in the store and some were asking questions. After all customers left, we were the only ones in the store. I asked the owner a few questions about the different hardwood products he sold and he appeared to become increasingly irritated at my questions. I asked him to please find a product in comparison to my sample and he immediately began to inform me that my sample was «junk». He then began to sniff it and stated that the wood was from a region in China which manufactured cheap wood and that I was crazy if I would buy it. Ummmm, all that from sniffing a sample? So needless to say, that left a bad taste in my mouth as I can’t stand people who B.S. instead of just admitting that they don’t know the answer to your question. There were so many holes in his stories. He clearly didn’t know what he was talking about and even worse, outright lying to my face. In the end, I asked him a final question about the type of warranty that was offered by the manufacturer. He stated «Either buy it or don’t buy it-​there are no warranties», and walked away.
In short, this is a franchised location that sells cheaply made hardwood products. The owner will never stand by his product. If you end up taking a risk and still buying here, I can guarantee you will find yourself standing alone if you have any problems down the road. The owner Courtney is rude, arrogant and could care less about customer satisfaction. He only cares about getting your money.