Hidden Ridge Resort

My friends and I had a deluxe condo with 1 bedroom. My friends slept in the room, while I slept on the pull out sofa (which surprisingly, wasn’t that bad. I just needed more blankets, which in the end I ended up getting). It’s great because it was very spacious, with a stove, glassware, etc. The bathroom was very clean as well, and comfortable.
The hot pools were pretty amazing, and has a great view of the mountains in Banff. Having free (and easy) parking was a huge plus for this place. It’s only a 10 minute drive away from Banff City Centre, which I didn’t mind — we were driving all over anyway.
Staff was super friendly and accommodating as well.
I think the only thing that I have to complain about was during the first evening, we had fireplace smoke in our room (and we didn’t have the fireplace running). Apparently, our next door neighbors had their fireplace running. We called the front desk and they said that sometimes the chimney switches and pushes the smoke back in (which is kind of weird). We didn’t mind the smoke smell, but it just kind of freaked us out initially. We just had to open the windows for a bit to let the smoke out, and it was all good afterward.

While overall quite good we were disappointed by poorly functioning ovens, half sized fridges with broken shelfs and on again off again WiFi. The accommodations are functional but not luxurious and are a bit worn. The front desk staff was cheery and helpful.

The first time we stayed here in 2013, we had an amazing time. Our two dogs got beautiful fresh beds, rope toys and bowls. The room was so cute and cozy. We met some cool people in the hot tub/​sauna area. Overall it was a ¹⁰⁄₁₀.
Our stay in 2015 was the opposite. We arrived to a room with a plunger on the stairs for starters (gross). Then we got into the room to discover it was in need of some repair. The ceiling is peeling, the patio doors barely opened until we wrenched on them and the fire place doors didn’t stay closed. We brought our dogs again and I swear they gave us the same dog bed from two years ago and it REEKED of urine (and we only got one). We asked for new beds and they came sprayed down with chemicals and the poor dogs still smell horrible after sleeping on them. I have to get them bathed now.
The worst part was the constant stream of trains all night long. I barely slept. I do not remember hearing trains last time at all or being disturbed by them at other hotels I’ve stayed in. Maybe it’s because of our end unit? Oh and in the morning, whoever close to us cooked breakfast… it made our whole unit stink of bacon/​grease. It was actually in my clothing when we left. We left early because it was so smelly and we couldn’t wait to go.
I always find the staff very friendly and accommodating at least but it doesn’t make up for all the negatives. Next time we’re in Banff, we’ll go back to The Fox. It’s much cleaner and updated.

What a great place to get-​away! The condos are great (if a little bit low on the lighting), loved having our own kitchen and space. They are pretty quiet, too, which is nice when traveling with kids. The pool and hot tub with the views are fantastic. Staff was friendly and helpful, too. We will definitely be back.

We booked in January for our October honeymoon. We specifically requested one of the middle (not end) units out of the 4 king hot tub rooms. At the time of our booking, all 4 rooms were available the week we reserved. Unfortunately, however, when we arrived, we were told that neither of the middle rooms were available, only the 2 end units. How can this be when we were the first to book?
At the price point of this room $ 550/​night, I would expect they could afford king fitted sheets or flat ones that actually cover the mattress and topper. The sheets provided in our suite didn’t cover the raw mattress even immediately after the cleaning crew had made the bed. And the duvet/​bed cover was so heavy and misshapen that it never stayed on the bed. Our hotel in Calgary was a Hilton Garden — only $ 113/​night — and their sheets actually covered the whole mattress and the duvet was functional and inviting — imagine that!
The maintenance of the unit left a lot to be desired. The fireplace doors nearly fell off in our hands, the hot tub had a ring around at the water level and lots of interior markings and the bathroom mirrors had pealing paint.
The room was not stocked with paper towels in the kitchen — but we had 4 boxes of facial tissues, LOL.
The employees were friendly and helpful, no complaints there. The view was lovely and the pictures of the property matched what we had seen online.
Unfortunately, we will not stay here again, nor will we recommend anyone else stay given the lack of commitment to room requests even when booked 10 months out as well as the other issues described above.

This «resort» property is a VERY expensive budget hotel level establishment. The rooms were shabby, dated, essentially undecorated, and dark. Our first floor «deluxe» room was above a parking garage and sunk into a hillside so that the view from the bedroom window was the underside of a picnic table at the adjoining campground! I don’t know where these other folks stayed to get a view of mountains from their rooms, but walking around the place gave the impression of a poorly planned apartment complex with views into each other’s patios and not much else. We stayed 2 nights and spent almost $ 700 for the pleasure. Thankfully the area outside of Banff is overflowing with outdoor opportunities and we spent little time at this place other than to sleep. Good thing too, because the «spa» area is so small that it becomes overcrowded after 2 to 3 families take it over. What can I say – we spent 14 nights total on this trip, stayed at 7 different places between Flathead Lake and Jasper, and this was the most expensive place we stayed at and the only severe disappointment.

We reserved a suite with a private jacuzzi tub on the balcony and it was AWESOME. The tub was huge and could fit 4 people, but was perfect for the two of us to stretch out and watch the sunrise. The temperature was lovely and stayed hot no matter how long we were in there. It feels very private as you need to go outdoors to get to your room.
Stunning view, huge room with full kitchen & wood burning fireplace and they allowed us to bring our dog which was so fantastic. The kitchen was well equipped and we made dinner and sat out on our huge balcony facing the mountains.
The front desk has DVDs for rent, which is so convenient! When we tried to start ours, the breaker blew but someone came right up to fix it, and was repaired within 10 minutes or so.
The appearance of the room could be updated (new linens, furniture, better toiletries) but overall this is now my favourite hotel in the mountains and I can’t wait to rebook.

The Hidden Ridge Resort was great resort to stay at during the June-​July holidays! When we booked we were planning to be staying in a small room with only 2 double beds for the 4 of us! Which was pretty bad since I had to sleep next to my sister who takes up 90% of the bed, snores and sleep punches! But when we arrived at the resort the receptionist offered us an upgrade to a bigger room for $ 100 extra. We excepted the offer and went to our cabin /​room which was nicely placed on the edge of the grounds which was nice to have a little area for ourselves. We went inside to see that we had been ungraded to a 2-​story cabin which had a nice TV and an upstairs with a double bed for both me and my sister (thank the lord)! Finally I had a bed to myself (which I hadn’t had for almost 4 weeks) The offer was greatly appreciated! The next morning I went outside to see these cute little squirrels things which I later found out are called marmots! Apparently they are known as vermin but I disagree! They were very cute and didn’t disturb us at all! The resort also had a lovely spa over looking an amazing view! Great location! Only a few minutes away from a horse ranch and the village! I would highly recommend staying here and visiting the horse ranch and going for a ride around the area!

We enjoyed another relaxing family getaway to Banff/​Lake Louise AB last September, thanks in large part to the wonderful accommodations at the Hidden Ridge Resort. It is perfectly situated for day trips to Lake Louise and with free PT access to downtown Banff, you couldn’t ask for a better home base. We made use of the outdoor barbecue and the kids loved the bikes available for rent. A great experience overall.

Hidden Ridge resort was great. It’s pet friendly and great view of the mountain from our room (the loft). We had one of the three level suites with three bedrooms (one being a loft). Shower pressure was really good. Only issue was parking, limited actual parking spots so ended up having to park on the side road. Wasn’t a major issue, but parking tends to be an issue with Banff in general. Didn’t realize there was underground parking, not sure who that was for. Overall great stay, great suites and amazing views.

I was hesitant to book with Hidden Ridge given it’s owned by the same group that operates the Inns of Banff, but I was very pleasantly surprised by the quality of my stay there. The only disadvantage is no free ski shuttle, although there is bus service to downtown. As a guest free bus passes are available; we tried taking the bus but it was running late and I was freezing so we opted to drive into town instead.
The staff was friendly and the condo in great condition, much better than average for a decent price and a good package (ski passes, breakfast items provided in fridge). The bed was comfortable, and we got to enjoy breakfast company of a doe each morning. The grounds are lovely. Very regrettably we did not get a chance to enjoy the hot tub although it looked fabulous. A little home away from home, I wish I owned the condo! Our neighbours upstairs were a little noisy at times, but overall the sound proofing in the place is acceptable.
Parking was sometimes a challenge, if there’s no above ground parking left it can be a little tricky to manœuvre a large truck in the underground parking. It looks like they were making more spaces down there so here’s hoping it will improve. Maybe they should consider designated parking spaces in front of condos where people are staying, instead of someone having to park way at the bottom and drag all their luggage, ski equipment etc. up the hill to where they’re actually staying because someone else is parked in the spots in front of the condo.
We’d love to come back with a group of friends for a ski trip next year!

The resort is beautiful, off the beaten path and on gorgeous grounds. There were a ton of families there when we stayed and I can see why. They have great offerings for rentals with lots of space. The grounds are magnificent and the pool is really nice. It is on a hill that overlooks Banff. They have grills for public use. They have garage parking which would be great for the winter. It is about a 20 minute (uphill) walk from town. There is a store nearby though for provisions. And I loved the free wifi! The only thing I wasn’t crazy about was the room décor. It was fine, but it was certainly not the décor I am used to paying for in a $ 250 a night room. And the mosquito situation was horrible. The screens on the windows didn’t sit tight so there were constantly large mosquitoes getting into the room.

This is a great place to stay! We came here to go snowboarding at Sunshine the next morning, and it was really close. It was also close enough to downtown. You need a car to get there but it was still convenient for sure.
We stayed in a three floor cabin. Two bedrooms and one bath downstairs. A full kitchen, living room on the main floor. And a king size bed, with bathroom loft on the third floor. There were enough TVs everywhere as well. It was just really cozy, clean, and comfortable. Definitely didn’t feel like I was staying at some hotel at all. We made ourselves at home immediately.
The garage is a few steps away so it was close enough that we didn’t need to trek out into the cold for too long.

This resort is a gem. A friend of mine told me about it. He said it used to be a dive but they renovated. I am so glad we went.
It’s on Tunnel Mtn Road which overlooks the town of Banff. The resort is surrounded by the Rocky Mountains and trees. It’s picturesque.
My absolute favorite part of the resort are the 2 outdoor hot tubs that overlook Banff and the mountains. Talk about living! It was worth every penny and I will return to Alberta just for that.
The rooms were really nice too. We had a fireplace, living room, dining area, kitchenette, and the windows in the bedroom looked out into woodsy area. We were able to wake up in the morning and go for a walk to see some wildlife.
They don’t have F&B but there are resorts within a 5 minute (gorgeous) walk that serve breakfast, etc. The hostel is next door and they also have a café. There is a bus that goes by that can take you into town and they give you a coupon booklet. They actually pay for your bus fare too.
I highly recommend this resort to anyone traveling to Banff, especially to those who want to avoid the business of the main street.

I stayed here recently and had a great time. The duplex we were staying in was nothing short of a miniature home. It had 3 bedrooms, 5 beds, 2 bathrooms, a kitchen, 5 flat screen TV’s, a basement, a loft area, a wii and I am sure I’m missing some stuff.
They also have 2 hot pools, one is a bit cooler than the other and a sauna and they overlook the mountains. It is a great view and great place to relax. Everyone staying at the resort is friendly and the people working their are even friendlier.
If you are planning a trip to Banff this is a great place to stay and it is only minutes away from downtown. It is perfect for a group of people.