Punjabi By Nature

To be fair, the food is not the issue. The main reason for the low rating is atrocious service. I ordered catering a week in advance for 100 guests. I was very clear and confirmed my order 1 day in advance and they couldn’t find my order. After a little while they tracked it down. I went to pick up my order and they provided 1 tray of butter chicken, 1 tray of rice and 2 trays of naan. I never once discussed price or tried to talk them down as I was willing to pay the going rate. In order to get enough for 100 guests I had to wait ½ an hour longer and was charged $ 150 more than the original price. I had to argue with staff and the cook that 1 tray of rice cannot possibly serve 100 adults. Completely unprofessional and in my opinion dishonest to increase the cost at the last minute. Will never do business with this establishment again. Beware.

Should I listen to Unilocal?Yes
Should I listen to reviews? Yes
Ordered first and then stood waiting for 25 mins for a goat biryani. No warning it was going to be that long of a wait. I would have ordered a curry if I knew it was going to be that long.
Was on the way to visit my uncle at the hospital and just «jumped» in to get a meal.
To give them credit the biryani was brought out 30 seconds after I asked why I wasn’t told it was going to be so long of a wait.
The biryani was delicious and the yogurt was great, which is expected since it’s a thali place!
My uncle and I had our dinner and I still have a full take out container!
So for the food it’s 3 stars but for service it’s a 1 star! If you have time then go in and enjoy cheap good food but if you’re in a hurry skip it and go to another place in that area!

I came here for take-​out and seeing the variety of curries set out on the steam table gave me hope that I would be out of there in 15 minutes tops. 15 minutes in I was still waiting to be served with only one person in front me of in line when I walked in. The servers were working in slow motion, even scooping rice into a container seem like a chore. I felt like all the customers that were walking in were an annoyance to the servers. I don’t expect much service whenever I got to an Asian restaurant. I’ve been to Chinese restaurants where you have to send up flares to get any attention, but still I felt more welcome than I did here. The food was decent, but with not even a hint of a smile or any kind of efficiency I won’t be coming back here again.

4 star for food and 1 star for service. The people at the front have a very low knowledge about customer service. The quality of the food isn’t bad at all and pretty authentic as well, but the way they deal with the customers take all the zeal away. Very average experience

I really do like the food however, the service is awful. If you do not speak the language spoken behind the counter you will generally not be served in order of arrival. (Based on three experiences) Secondly, the location is not entirely «clean» the floors and counter tops are filthy every time we have visited.
The price is very fair and the naan bread is fantastic but I really wish you didn’t feel so stigmatized trying to order your food.
The food does sit out for a very long time and the pastry that comes with the thali is simply disgusting.
Owner seems very friendly and tries to build conversation but the women is simply rude and will not even bother asking you what you would prefer.
You know that seen in most children movies with the lunch lady who serves awful food in slow motion… Something similar to that.

Punjabi by Nature has great, delicious food! The spices are just right and the food is not overly spicy or bland.
With that being said, I have problems with the service at this location. The staff is just so slow, lazy and rude. So they lose one star there.
The food temperature is warm and that’s where they lose the second star. How can you serve food that’s not hot in a buffet?! When I pointed it out, the server didn’t even care.
Quicker service, respect for customers and hot food would make this a 5 star place.

Food was over salted and when we complained the manager /​owner said it was our taste buds that were off. We had a party of 5 so all our taste buds were wrong? Really bad customer service and food was terrible.

I found the food ok compared to other Indian restaurants in Brampton. The service is not great; I found the servers very slow and lazy even though there wasnt alot of people to serve the 3+ times Ive been there. The location on Gore Rd and Ebenezar is much better however.

Absolutely the best naan I’ve ever eaten… And I’ve eaten plenty of naan. Some of the buffet offerings are lacking a little in the spice department, but for the price of all you can eat this place can’t be beat. Love it, we drive totally out of the way just to eat here at least once a month.

Absolutely ridiculous! We picked up food, hoping to have some real authentic Indian food for dinner tonight. When we brought our dinner home, the bhatura’s were so oily that when you picked it up, the oil was dripping in chunks. Disgusting! Never going back again!

This fast-​food/​takeout joint was just what I expected; A quicke mart for Indian food; Be it a tray, or thali, of Indian curries or spicy tandoori chicken and roti; The latter being my chosen entrée, a dry, boring and unspicy rendition of tandoori chicken; Not enough «masaala» for my taste buds! Otherwise, service was good but the food was not that fresh and a little re-​heated.