Eggsmart

I ate here with my wife and son. Our food was good, didn’t take very long. The servers were great, very friendly. The couple sitting directly behind us was there before us but got their food after us. They had been waiting 40 minutes and needed to leave as they had another engagement. They asked to speak to the manager to explain that they would be leaving, the manager insisted that they pay for their food even though that hadn’t even had a chance to eat any of it. The couple disagreed with the manager and refused to pay for the meal. The manager then started making a scene and threatening to call the police. In my opinion the manager was very rude and lacked empathy. The waitresses even felt bad for the couple and offered to pay for their meal, the couple refused the let the staff pay for the meal so they paid and left. The manager should not be working in the hospitality industry. The entire situation makes me not want to eat here again as long as that manager is still employed here.

I have eaten at this Eggsmart location twice now. First time had a bad experience. Waitress looked like she had just rolled out of bed with last night’s makeup on. Then I was delivered my plate of food with a hair on it! Totally turned off by the place since it was fairly new at the time and this was my first impression!
Second visit a group of friends decided to meet there so I had no choice but to give it another chance! Again horrid waitress staff! Looks weren’t so bad, she was well put together, but sooooooo slow and rude. Zero conversation and no «your welcomes «to my multiple «Thank yous»! We order drinks… My tea plate come out with hair on it! SERIOUSLY??? I suck it up and still order food. When asked what fruit comes on the waffle? The initial response I get «same as every day. » then she starts to list the fruit. RUDE! We then receive our breakfast and half way through eating what is in one of my friend breakfast plate… HAIR! Yup total turn off no more breakfast for me! Not to mention my gf’s got one refill of coffee after having to ask for it same for myself with my tea! She never did come back to give my other friend a refill because she didn’t have enough in the initial pot!
Disgusting place that I will NEVER go back to! It’s a shame because the same chain in Mississauga is amazing!