Lordco Parts

The outside looks small and narrow, however, there are tons of selections inside. The isles have a lot of room and it is easy to navigate. I went in there and spoke with Brandon to get some information on getting a left tail light for my 2003 Ford Escape. They didn’t have the item in stock, however, they were able to order it in for me. Just a heads up that they only sell parts, no installation. Buying the part saved me a lot of money from the installation shop.
I wasn’t ready to order the part right then and there at the moment (Saturday) as I wanted to have a chance to do some price comparisons before hand.
The guy who helped me, Brandon, was very helpful and patient with me, however, what he failed to mention that I had to pre-​pay for the part in person before they order it in. He led me to believe and did not tell my boyfriend and the time, that they did not accept credit card over the phone.
Brandon didn’t even apologize and or acted like her cared for the lack of information relayed even though I mentioned not once but 3 times that I would be calling it in more likely on a Sunday to order the part. He had at least 3 chances to tell me that I had to pre-​pay for it. I also mentioned before I left that I would pay over the phone with a credit card.
When I called his lack of care and customer service on this made me uncomfortable to order any parts from this location.
I went to the Marine Drive location instead and it turns out that Brandon gave me a completely different part number that had nothing to do with what I had asked for. Thank god my instinct told me not to order right then and there otherwise I would be stuck with the part which would’ve been final sale.
I can’t believe that he ordered the wrong part in spite of my boyfriend mentioning twice the make and model of the car and bringing in the manual.

Lordco is pretty much the local go-​to store chain for anything auto-​related — for those times when Canadian Tire doesn’t cut it, and you don’t want to deal with ordering from USA.
Parking is very decent here — haven’t seen the lot fill up, ever.
The inside has their trademark checkered floor and neon signage — the theme reminds me of a certain bygone era.
Some of their brands are fairly reliable — others (especially their lower end) do raise an eyebrow. I would stick to the higher end stuff if you’re a more serious mechanic.
Even though their product selection is quite decent, they unfortunately don’t have everything. Their target market seems much more tuned towards domestics, in terms of tooling and parts. For example, you’re probably going to have a tough time locating European-​spec engine oil or wiper blades.
My only wish is that their pricing is a bit more competitive with USA — obviously certain market conditions prevent this, but this place is great in a pinch.

Depending on who is serving you, the service is great or it’s ok. It’s up to you to develop that relationship with each sales person, so I would advise you to try to use the same person over and over again until they get to know you on a first name basis. It also helps your discount level too! When you order stuff, always leave your name and number and call them back as sometimes they get too busy to return a call to you. Especially if they don’t know you. Again, develop a relationship with a few salespeople there and they will remember to serve you better.

Went to get a part got it but then turns out to be a part I dont need and then get the third degree trying to return da part and would not take the part back worst customer service ever total unprofessional

Good, helpful and friendly services for most staff. One or two have attitudes ! Good prices too.

Called them asking if they had a certain part. They said yes. I drove 30 min down there to grab it. When I get there, they say they don’t have it in stock but can get it within an hour. They ask for my name and number and I go kill some time somewhere else. They never call me back. I guess I’ll go to Napa next time. At least they’ll tell me if an item is not in stock.