Shoppers Drug Mart

This location is large enough, well stocked and organized. I came here ’cause they were the only Shoppers Drug mart that had a product called Color Opps that removes color from hair. I’ve been looking all over for this stuff including in the US, however, lucked out. It sells out every time and they don’t get a lot in at this and or other locations (won’t order it either specially). I just happened to grab a box ’cause they were putting it on the shelves. Check out was super slow, always understaffed at the tils most of the times that I go.

Stock levels are always good, I always find what I need. Location is very convenient. Pharmacy staff is friendly and helpful. Cashiers are always busy, so they rush you through a bit.

I go here aften out of necessity, but I’ve never had a great experience. They must be really awful to their staff because everyone who works there seems miserable. The people in the cosmetics department are only interested in helping the rich girls from the high rises. One time a staff member was helping a girl so I stood by and waited until the customer seemed preoccupied and then when I jumped in to ask a quick question, the staff member snapped «I’M HELPING ANOTHER CUSTOMER RIGHT NOW!» Usually in the cosmetics department they take so long to ring up your purchase that it’s easier to wait in the normal line. But the service elsewhere in the store isn’t great either, like I said every cashier seems to have a dark cloud hanging over their heads, I’m sure it’s not their fault I just feel sorry for them. There have been occasions where they have been flat-​out rude. I wanted to buy a gift card, but wasn’t sure where to find it, I asked a cashier and he politely (he must have been new) pointed out that you could see the stand from the cashier but luckily there was a staff member standing right beside it, the cashier asked if she could pass us one of the cards and she looked at us deadpan and said «No,» the cashier smiled and asked again, the staff member looked at me and said, «You can get it yourself» I looked back at the cashier in disbelief he gave me a helpless, apologetic smile. Also, I have a credit card that is swipe-​only, it’s not old or anything it’s just the particular card that it is. I’ve never had trouble using this card anywhere except for here. It’s not that I have a problem with them checking my ID, I generally consider that a good business practice, but if I get one of the older women I inevitably get the third degree, like I’m a criminal or something. Another time one of the women gave me some lecture about how they «aren’t even supposed to take these» and how they shouldn’t and how soon no where will accept them soon and I should ask for a new card. It’s gotten to a point where I wont got their unless I have debit or cash. After living in the area for a while these are just a few of my stand-​out negative experiences. Mostly I want to know whats going on behind the scenes, what they do to make the employees hate themselves and the rest of humanity. Also, Shoppers prices are ridiculous, I wish we had a London Drugs. The pricing in cosmetics is ridiculous, when they have sales you have to examine the tiny little label to see which particular colour is on sale and even then you’re getting it at about average price at other places. Two stars because I know I’ll be back again, I generally save a one star reviews for places I’ve vowed not to enter again.

Spotted a mouse in the grocery department next to the pharmacy. So I dumped all the merchandise on an empty shelf and left. Their sanitation is very, very… Questionable.

Not sure if it’s more of the location or the store itself, but like the community feel all connected at Highgate, coming here is terrific if you live in one of the high-​rises.
One of the anchor stores beside Save on Foods, it’s relatively new, bright, & a big store; fast service too, when the lineup gets long, they seem to open up another cashier, sometimes at cosmetics too you can pay too.
Doesn’t seem as grungy as the one on Willingdon/​Kingsway, which is a lot older one.

Why is the service so bad here? Worse Shoppers store, unfriendly staff. I went to use my electronic loyalty card and they wouldn’t accept it. I guess I’ll shift my loyalty to a store where I can use my electronic loyalty card and where service is better.

A pretty decent location for Shoppers Drug Mart at Highgate Mall. It’s across from Save On Foods and beside the liquor store.
There’s a post office at the back of Shoppers so it’s super convenient. So for all your medicinal needs and anything else you can’t find at the other two stores, you can walk on over to Shoppers. There’s free parking downstairs and is never full.

You pretty much get what you expect from Shoppers
It’s in my neighborhood. It has the post office I must use for package pickups. So I get here a lot. There’s nothing special about the place, I agree that I miss the 24 hour service, and I usually find the line-​up for the cash registers to be extremely slow moving. Not great, not bad. It’s a drug store.
They have never NOT had what I need, and I don’t use their pharmacy so can’t comment on that.

This Shoppers Drug Mart looks quite busy most of the time. So, expect long wait times at the cash register during peak hours. There’s a postal office that I used several times and they were very helpful as one time I had to borrow their trolley to carry out a large package. Their cosmetics section looks inadequately stocked as compared to other locations.

I like this Shoppers Drug Mart. It has been at this location for the longest time. Hmmmmm. over 30 years perhaps? The old Middlegate Mall was demolished and replaced by the new Highgate Mall, and we get a new Shoppers Drug Mart. It’s a large, bright Shoppers Drug Mart with groceries, frozen food and dairy. There is also a Canada Post mailing station. There are more checkout counters too. All in all, a huge improvement when compared to the old Shoppers Drug Mart at this location.