Bit By Bit Computer Services

I was very happy with the service that John provided. The turn around time was fast and going to Bit by Bit saved me from having to get a whole new computer. I thought the rate that John charged was more than reasonable and because he was able to salvage parts from my husband’s old computer, I walked away with a much better machine than the one I originally brought in. I would highly recommend Bit by Bit and will certainly be back whenever I have computer trouble. Thanks again, John!

7÷11÷2014
I’m going to try to be as fair as I can be with this review.
I dropped my laptop on Monday morning around 8AM on carpet and ran a diagnostic that said I had a hard drive failure. I found this shop on Unilocal so I went there at 9:30. Walking into the shop, it is very cluttered and there’s literally computer parts and disassembled computers right as you walk into the reception area. He admitted there was a flood in his shop (his landlord’s fault according to him). I asked him if customer products were damaged and he said oh yeah definitely. I can only imagine how much other customers’ stuff were ruined. I told him what happened. He said he doesn’t charge for evaluations and we walked away with a work order. Then began what became a nightmarish ordeal.
So he had my laptop all week and we tried calling about 4 times throughout the week and left some messages. Nobody answered the call and no call backs. He called us once on Wednesday to tell us that he was going to put in a new hard drive and transfer the data. That was fine with us. We stopped by their shop on Thursday at 9:45 AM — the place is closed with no one there even though their sign says open at 9 AM. I get a call on Thursday around 4 PM (he’s had the laptop for 4 full days now) to tell us that he tried putting the hard drive in the freezer overnight and that did not work so he would try the freezer again. This sounded like some kind of home grown technique to me so I called a few (about 4) different data recovery companies and they all said this is something people used to do in their homes 10 years ago because they thought it worked. It’s been proven that not only does it not work, but it causes damage to modern hard drives. I immediately drove over to get my laptop back and he handed it back to me and told me my hard drive was back in my computre. I got my laptop back but he left his Windows 7 Home CD in my drive. We gave it back when we found it. He told us that our hard drive was severely damaged because it had fractures all throughout it.
Anyway, the next day we went to a data recovery specialist who took a look at it. He explained that our drive was not fractured at all, but there was no physical damage to it. Not only that, he said the technician tried to read/​write data in our hard drive and damaged the partitions in the hard drive. The proper way to handle that is to copy data onto another drive and read it from there so no further damage is caused. Basically, he caused WAY MORE DAMAGE than the original problem. He took a look at the hard drive and said that John (from Bit by Bit) switched out the hard drives because the manufacturing date of the one that was in my laptop was June 2014. Which is impossible since I bought my laptop in May 2013. Obviously, he switched out my hard drive whether by accident or deliberately (to cover some tracks) remains to be seen.
We are waiting outside of his shop for him to open as we speak to get my hard drive back. Overall, this doesn’t seem to be at all professional and very sketchy! I will post any updates as they happen.
— – update — we did get our hard drive back, so I don’t think it was deliberate. It seems to be just a mistake. But if you ask me, that’s a pretty serious mistake since I have private data on my hard drive. I just wish John told me he wasn’t able to fix it and be honest from the get go instead of wasting my 4 days. Not good.

I took my laptop in over two months ago and I am picking it up today un fixed.
John has done nothing but ignore my calls, jerk me around and give me story after story about why my laptop isn’t done yet. Some guy they hired sucked and didn’t do anything, there was a flood, maybe my laptop was damaged maybe it wasn’t. Any and all of this could be true but that’s besides the point and honestly, none of my fault.
Perfect example: he said he would phone me by 5:30PM if he could get my computer to work and if he couldn’t I could come get it. Its been three weeks since that day and I am just picking it up now.
I get that things happen, totally. But the customer is not at fault for your business woes. Even now I am sitting in my hot car waiting for him to show up so I can pick up my expensive paperweight.
I am self employed and have been trying to do all of my work from my phone which has been a nightmare. Had I known this was going to take two months and I would come out of it with a broken laptop… i would have just bought a new one two months ago.
This is my experience, and it has been incredibly negative. I would like to hope that mine isn’t the typical experience…

Fast efficient service. He doesn’t charge for what he can’t fix, even though that is so unfair to him. He even took extra time to get my new computer up and running when I was sold a computer different than I had asked for (at a different shop). Very trustworthy and capable.

Boy did we have a virus. In fact both our computers did. They bypassed our anti virus progams and screwed things up. John saved the day. He worked quickly and did a great job, keeping all costs in check. This is beyond good service. If I could give him 6 stars I would.

John is amazing!
I originally went to Bit by Bit because of the previous reviewer and I have to say everything Christopher said has been spot on!
John really does operate his business on integrity, superior service and real world pricing.
In June 2011 I had John do a service call to my residence to repair some software issues I had with my older pc. John is so proficient that within 30mins he had everything running smoothly once more.
This week my desktop crashed & died so I called John again. Within a few hours he was at my home to service my what I would call now a dinosaur pc. When the problem didn’t resolve quickly, without hesitation John took it back to the shop to run some testing on it and within a day it was alive & saved from the recycle bin.
I really appreciate that John offers an honest service, does not give up and does not immediately try to up-​sell one to a whole new system.
Thank you John! I hope you have many new & satisfied customers.

This is a real computer place that cares about its customers. John, the owner, does a lot of computer work for big companies in town, but he always finds the time to help the little guy out. If he quotes you a price for repairs, he sticks to it. That is so rare these days, I think the man deserves a medal for integrity.
One of his best traits is that he talks to you like a human. He’s not one of those pimply-​faced punks with a bad haircut at Best Buy who makes you feel like your wasting his time by asking questions about things you want to know more about.
John’s a class-​act and if you need your computer repaired, go see him.