Cameo & Cufflinks

Overall, I had a good experience at Cameo and Cufflinks. I came in to look at bridal gowns and called in advance letting them know that I wanted to look to get an idea but didn’t need to try on. They had no problem with it. The staff are very one-​on-​one with their customers so the appointments are necessary as brides to be will always need help getting in and out of gowns.
Most of the bridal gown stock are high end designer with high price tags. I ended up coming back with my bridesmaid for her dress. Nicole and Daria were very helpful with the logistics of getting the bridesmaid dress in on time before I headed out to my destination wedding. Excellent customer service.

I did not have a great experience at Cameo and Cufflinks. I got there an hour early before appointment since I finished my previous fitting at Ethos earlier than expected. C&C were kind enough to promptly set me up with a consultant and a fitting room.
I told her my budget was $ 1500 – 2000 and that’s when things started going downhill. The consultant led myself and the bridesmaids to the dresses and told us they were sectioned off by price. She gestured with her hands a foot of space among their many racks of dresses that were «within my price range». She didn’t ask what kind of design I was looking for, material, or if I wanted a veil. She simply left us to pick and grab. She was courteous but was not friendly or helpful. She didn’t seem like she wanted to be there and was silent throughout the entire fitting. I noticed a different consultant was more involved and helpful to another bride than the one helping me. The fitting area is dark with dimmed lights. As I was trying on dresses, I asked the consultant how long she had been in this line of work. She answered 3 months, which I thought was a pretty short amount of time. I asked her what she did before C&C and she used to do drafting at an oil and gas company but got laid off. I guess that explained why she was so indifferent and incompetent. The last dress I tried on was a fitted style but was too big for me. The lace and beadwork were gorgeous but the dress was 5 sizes bigger than me. I’m a size 4 – 6. There was too much material for the clips to secure so the dress kept falling down even with the maximum number of clips. I thought C&C should’ve had different sizes of every design, I mean, that’s what most bridal stores do. Even David’s Bridal does that. I really couldn’t tell what it was supposed to look like since there was so much material. I left the store without saying yes to the dress and received an email from C&C a week later. They thanked me for going in (a nice gesture) and attached the catalogue image of my favorite dress in case «the pictures I took did not do it justice». Nice advertising move, Cameo, since you already know your store doesn’t give the dress justice.
Would I recommend C&C? Nope.

I am really disappointed with this place. I tried on a dress at the bridal show and absolutely loved it. I was told I could make an appointment to come in for measurements and to order it. I called them the week after the bridal show to make an appointment for a Sunday. Made the appointment then they called me back and said they needed to cancel my appointment as they were double booked accidentally. Mistakes happen, that’s fine. Since they were booked up, the lady I talked to said I would have to wait until the following weekend so we made an appointment for 1pm the following Saturday. When I called back to confirm the appointment the Thursday before, I was told there was no appointment made for me at all and that a 1pm time would not be possible.
Ugh. Ok — so I asked what they had. She said they had 4pm only. It didn’t really work but I loved the dress so I said ok. Before the lady hung up the phone, she said ok we will see you at 4:30 on Saturday then disconnected the call. I had to call back and ask if she made it for 4:30??? She said no it was 4:00pm. After I thought about it for a while, I decided to call back and cancel my appointment and go elsewhere. This is disappointing because I LOVED that dress, but I really felt very nervous if they can’t reserve a simple appointment for me after trying several times then who knows if I would even get the right dress! Not only that I feel with 2 mistakes it would have been nice if they could have found a way to fit me in. I’m sure people who were able to get appointments probably had great experiences with them, but I have to say for me, it wasn’t a great experience at all…

I started my dress shopping very early for my sept 2016 wedding. Living in edmonton I started at all the boutique shops in west Ed mall, David’s, posh shops, you name it. Cameo and cuff links was the only place in the province that carried a dress similar to what I wanted. I called my maid of honour and we made the trip south.
As soon as I walked in the building i knew I made the right choice. The customer service girls were awesome! Based on what I said I wanted they were able to pull lots of dresses similar and within my budget (under $ 2000). We actually sat and talked about what I wanted and they have suggestions, being a first time bride every other place was a bit overwhelming when I was told to just start picking.
The lay out was awesome! I loved that the dressing rooms were a bit more private. The staff stayed close by to help me zip up. I felt like VIP even though we didn’t pay for the VIP treatment (which is super cheap compared to other places I looked)
Once I decided on a dress, I had a few alterations I wanted to see ie sleeves, veils etc, we tried a lot of options and when things didn’t look right they helped to explain why, rather than just trying to say the right thing. The honesty is a appreciated as so many other places tell you that you look awesome to make an extra buck.
I am so happy I made te trip to buy my dress and can’t wait to go back and pick it up with the rest of the girls, and when we do we will probably splurge for the VIP just to get the champagne ;)

We definitely picked the wrong day to come here. It was a Saturday and they were short staffed. The girl helping us had to remind me of that over and over. Anyways, I liked their change room viewing room. All semi-​private with lots of bright lights but the rug in there was filthy. It’s black so it picked up every fiber in the place but it looked awful. I didn’t find my dress there but it was very busy so I’m sure they do well.

I visited this store a few weeks ago for the second time in 3 months time with two different wedding parties. Both times, we had amazing experiences. Both sales associates that helped us at the time (I apologize for not knowing their names, one was pregnant) were very very knowledgeable and helpful. This store being one of the first stops for each bride, they weren’t too familiar with what they wanted or even what to expect when looking for their dresses. The guidance provided by the sales associates really helped the two brides minimize their stress levels. Although there wasn’t a HUGE selection of dresses in comparison to other bridal stores, I must say, the quality of service provided absolutely made up for that. The no-​pressure atmosphere was also quite relieving and made them that much more genuine when giving their advice. They weren’t just looking for a sale. For the new brides out there, I would absolutely recommend Cameo & Cufflinks to be one of your first stops when shopping for the dress of your big day! When the time comes for me, I know I will absolutely be here to look for a dress! Thank you Cameo & Cufflinks, keep up the exceptional service!

I ended up visiting Cameo & Cufflinks while looking for a bridal gown for my wedding. I had read on the bridal forums that they were good with larger sizes as I wanted more from my experience than holding up a dress I could never try on.
They had a wide variety of samples in different sizes and carry a line call Callista which was designed for and on curvier women — hurray! They know larger busted women can’t get strapless bras past a certain size and some of the dresses could work with a good fitting and supportive bra which is something I didn’t see a lot of out there in bridal land while staying chic and sexy. I found the line very well fitted except styles fitted in the hips (where I don’t have the curves personally but I’m sure it would nice on women that are gifted there).
Before wedding shopping I had watched a lot of «Say Yes To The Dress» and related shows. Although I knew service was a key feature to why brides flew into the city for the store in the show for dresses and the price tags were a lot larger than I hoped to spend so I had a bit of realism about what I was getting into. Yet I was a bit taken back in my first visits out for dresses to other places. Other places, I have gotten better service in a regular clothing store trying on $ 40 shirts than I was getting with wedding dresses. Consultants with little knowledge, that ran off to help others and weren’t able to translate what I liked/didn’t into the next sample or were they just confusing me with someone else?
C&C was a little bit more like the shows picture the experience. I was there on a weeknight and it wasn’t that busy so it might be different on a Saturday. I had a personalized consultant. She really knew her dresses. She listened to me. She took her time. She told me later she wasn’t commission and I could see that looking back. The atmosphere was nice and elegant. I felt special being there. The lighting was terrible halogens but my consultant even lead me to another area with different lighting and angles to look at my favorite. She let me sit down in the dress to check it for comfort and she stood by while I took pictures to send my mom because I didn’t have her with me that night and was ready to buy by the end of my session and did want her input first. I had given a budget and said I’d prefer to pay less — which she totally got when others constantly provided top 80% of my budget dresses. She brought me some dresses in the upper part of my budget but even after I was really loving one, she still brought me some cheaper dresses just encase I felt amourous and could save a bit. Another consultant stepped in and helped a couple times — gave some advice which was very honest. When I came up with a wacky alteration that would have been bad that was shut down — they weren’t just in it for the sale from my opinion and I think many other places don’t share that. Obviously they are still a business… but one I felt good purchasing a high ticket item from.
I did buy my dress here and will be going back for some of the other clothing and accessory needs for the wedding