Knight Plumbing, Heating and Air Conditioning

Knight Plumbing & Heating are wolves in sheep’s clothing– shopper beware. I made the unfortunate mistake of calling them, but wished I phoned around as I could have saved myself over $ 300. We had an issue with our 4 years old Lennox G43UF furnace. The technician came on time, claimed a faulty High Limit Switch Part #: 29M7501 and replaced it at a cost of $ 267.29 for part plus the call out fee of $ 75+ tax. The furnace ran for the rest of that day, but then stopped again overnight. Next day the same technician came and replaced second part, Flame Sensor Part #: 52W29 that was not working but didn’t notice the issue the first call. He also rewired the thermostat. The charge for the second visit was $ 224.83 for part + $ 120.00 for 1 hour labor + tax. The total for the two visits was $ 726.42. When the tech left I did a quick search on the cost of the parts and found that I could buy it in Calgary from an Authorized Lennox Dealer for $ 65.15.00 (I’m sure Knight Plumbing gets it much cheaper). The exact model Lennox High Limit Switch Part #: 29M7501 cost — $ 35.15, Lennox Flame Sensor Part #: 52W29 cost $ 30.00, total cost of the parts is $ 65.15. These are genuine Lennox parts not aftermarket. Knight P&H charged me for identical parts a total of $ 492.12. That is a markup of 6.5 times. What this company charges for parts is almost criminal! I then called Mark the service manager, a full-​time employee whose only job is to deal with unsatisfied customers. I complained about their unfair and dishonest pricing and he could not even begin to care, he totally ignored me. Even if Knight P&H were to refund me half of what I was charged for the relatively cheap parts, it would still be a huge markup & a profitable business trip. There are tons of other reputable plumbers in the area who will charge less than half, so you may want to get a second opinion. It’s been almost a month since the work was done and it still makes my stomach twist to think of my near-​robbery courtesy of Knight Plumbing. I’m in the process of contacting the BBB (their BBB record already shows six unsolved customers complaints). I suggest finding someone else to service your furnace. I will never call Knight Plumbing & Heating again.

The worst experience of my life. Contracted knights plumbing to do a large master bath reno and redo my main stack. First mistake was contacting knights plumbing. Very unprofessional. Worked here for a half a day and were able to cause me 2 days work replacing subfloor they destroyed and cutting out all the work they did. Only good part about them was my full refund but after the pictures I sent they were quite embarrassed. Why send someone so incompetent to do work alone?

I’ve had two experiences with Knight. The first was to install a hot water heater to replace ours that died suddenly (it bled to death, starting at around 11pm); they arrived on time and not only installed the new HWH but also replaced the chimney flashing and redid some piping. All clean, fast, and reasonably priced.
Second was just yesterday (Tuesday March 31). It started on Saturday when we had a clogged kitchen sink and called Action Auger to auger it. The auger broke the pipe, or so the plumber believed (more on that in a moment), with horrible black water pouring through the light fixtures in our remodelled basement bathroom. We could only let the water flow out and turn off the upstairs tap, and wait for repair. Plumber 1 said his manager would be in touch with us Monday. Suggested we have to replace the ancient galvanized pipes. Kitchen would cost us $ 2400 and whole house would be around $ 7000. We knew we’d at least have to do the former. So we wait for Monday.
Monday morning I call Action at 8:30. Receptionist says manager is aware of our problem and would call me. I wait until 11 and do what the plumber had suggested which is to get other quotes, so I call Knight. They come in perhaps 30 minutes and do NOT charge me Action’s $ 70 service call charge. Plumber arrives with student apprentice and estimates repair for $ 1200 – 1500. Not $ 2400. And can come the next day (yesterday) at 10am.
Action NEVER called back. Knight showed up on time and with minimal damage to drywall– enough to discover that pipe had two actual holes; how we hadn’t had flooding is anybody’s guess but auger might have cleared debris and exposed them so that accident was a blessing in disguise but does not release Action from honouring its promise to call me! Anyway getting back to Knight: All done in under 4 hours. Clean, fast, polite service. I cannot be happier and they have my business now. Oh, final charge was $ 1158. Not, to repeat, $ 2400.