Lowe’s

Rude unhelpful staff, I have nothing good to say for this location I never hard such terrible customer service!

I’m glad Wanda had such a good visit here, but I sure didn’t! We passed no less than 12 staff, and not one stopped to help us. Only when I chased him down was I able to get Dennis’ help, but he just pointed and continued on his way. Even Mike, the store manager, didn’t bother to ask if I needed anything, despite the confused look on my face.
This place is great for selection. Well, at least it seems to be. I wasn’t able to find 3 of the 4 things I came in for, even though they probably sold them. Because of a very poor customer service experience, my business will go elsewhere.

Before Lowe’s arrived we had 2 Big home & garden hardware stores to choose from (and a couple smaller ones). One of the bigger ones gave us good service, the other home grown one gave us terrible service on a couple occasions. And so we shopped at the one who gave us the good service as we have been doing a lot of puttering and Reno’s around the house. And then Lowe’s arrived.
I have been wanting to drop into Lowe’s since they arrived in Calgary but time was always the challenge. When one showed up in Sunridge… I knew I needed to cross the Deerfoot and satisfy my curiosity. So one rainy day off I went in search of some flowers for my deck.
To sum it up the experience was excellent. They actually carry some different items that make them stand out a little and their prices are very reasonable. The most impressive part of the experience however was the customer service (remember I went for flowers). I ended up making 2 trips to the truck (2 separate purchases) during this outing, yikes. Wandering the in store garden section I was asked 2 times politely if I required assistance. The second time I realized I did need a basket and the employee offered to run and get me one. Uhh sure I said, having never experienced service like this at either of the other 2 big home & garden hardware stores. So he did and returned with a basket for my arm full of goodies. From that point on the service continued to be fabulous.
Since my first trip to Lowe’s turned out to be memorable, I can easily say I will be returning soon!