Moores

The employee was quite nice and did help spectacularly, however the manager on the other hand needs to either not allow personal life stresses to interfere with speaking to a customer or should kindly stop breeding. Initially, he seemed like a calm and collected individual but the addition of the sharp tongue not to mention his horrendous body odor and how inappropriately he wore his suit (fly was open and half an arm out of his sleeve) was quite the spectacle. If anyone is interested in this individual, he has glasses and is fairly dark skinned, a somewhat pungent nose and drooping cheeks. I suggest you give him a nice hug and tell him to go home as he is now relieved of his duties. Overall though, ¹⁄₅ only because the employee was really nice and helpful but the manager really needs to stop breeding. I should’ve asked for your name sir ;)

I’ve rented a tux before from other places and had no problems. If only this could be one of those stories.
Two groomsmen from Edmonton & 1 from Calgary. We went for our fittings (two at other stores and one at this location) and everything seemed okay.
Four days before the wedding I picked up my suit from this location. The shirt was a touch big, but serviceable. I was swimming in the vest & pants though and it took a bit of prodding to get them to admit it. Some quick alterations and wasn’t a major issue. They resolved my concerns quickly. Though another groomsmen waited until Saturday night to get a proper fitting jacket as they screwed up pretty badly and didn’t have anything for him.
Next problem: we ordered bow ties. What did we receive? Clip on regular ties. Not what we ordered. Store seemed indifferent to their error. Bride said whatever. As long as the groomsmen match, doesn’t matter. A little acknowledgement of their error would have been nice.
The shoes one groomsmen were given were atrocious. Beaten up, torn, scuffed. He refused to take them. They insisted. When I arrived, I said we weren’t taking the shoes. We would go and buy our own. We still had to take them, the store said. And pay for them. And when I refused to take them they said I had to. No choice. «Store policy» the kid assisting me said. Apparently this Moores is doing so financially poor that they need the extra $ 20 that badly. I’d be very concerned about putting my wedding day in their hands.
I had a really poor experience and won’t be renting from Moores again. I’ll be recommending my friends purchase suits from Nordstrom and get them tailored properly. You should go there too. Great service and the groom (who purchased his suit at Nordstrom) looked SPECTACULAR. Enjoy the $ 20 you stole from me, Moores, because it’s the last $ 20 you’ll get from me.

Poor customers service. Inexperienced staff and EXTREMELY rude manager

I must admit I don’t have a lot of experience with buying men’s ware but after giving Moore’s my wedding’s business I was close to driving my car through their front windows in a fit of rage. Luckily for them, I didn’t want to deal with an autobody wedding vendor or covering cuts and bruises with makeup.
It all started with going in there for a tux rental and to open the wedding’s file. Well, hubby looked like hell in their rentals so I asked to see a suit for purchase. I should have started to worry right then because they would have let him walk out the door with the rental if I wasn’t there. The suits for purchase look alright and we opted to buy (why wasn’t that suggested? I assume they made more on a sale verse rental). Evan told us we needed an ivory shirt to match my ivory dress (I hadn’t thought about that) but since they didn’t have hub’s size we should buy a shirt and order in the right size and then just do the return when the shirts come in. He also sent the suit home with us because he suggested the alterations be done closer to the wedding — great idea (or so I thought at the time).
We left without the shirts somehow as I thought they were in the suit bag and we didn’t get handed anything else. At some point at home I realized we had no shirts. Ahhhh. It took a while to verify we actually bought shirts and weren’t scamming shirts that didn’t fit but ultimately that was sorted. The window for the shirt on order to come in cam and went. A call to the store said they would be another week. That week came and went. Eventually they ordered the shirt in and it was the original size that we were suppose to be trading in for the right size… not the right size. This time the size we wanted wasn’t available anywhere and we were out of luck. WTF — we’d already had our party buy that same shirt in their sizes. They looked harder and managed to find the shirt. This was 8.5 weeks. I think I could have learned to sew and made a shirt in that time.
Alterations time. They asked for the suit to be dry cleaned before it arrived in the store. It literally went from the store home and sat in the closet… no one mentioned it had to be dry cleaned to have a new suit tailored because we didn’t immediately tailor and took the assistant manager’s suggestion and waited.
I still don’t know why on earth did I not go in with hubby to the actual tailor appointment? Unfortunately, alterations were done to the pants and sleeves but the jacket really should have been taken out a bit at the same time. We pointed it out in store before it went home with us and although you could see the guy agree he ran and checked the alterations order and saw it didn’t mention the jacket. Unfortunately at this point we didn’t have another 10 days for another set of alteration and we went with a tight jacket.
Ultimately it worked out okish… but it was a lot of hassle. TOO much hassle. I think my husband’s relationship with them is forever damaged. Our whole party bought suits after hubby did and then there was all the accessories. Cufflinks, shirts, shoes… and then there was the «since we’re here» purchases I know at least two of them bought since they were already measured. Huge $$$s but Moore’s didn’t seem to value that kind of business from us and we were totally disappointed.

B — List. Moores is for every man. The suits are of good quality. They have a good selection of shirts and ties, with some higher end items. They also carry leather jackets on occasion and you can even purchase a bow tie if you wish. Service is hit or miss. The veterans and naturals know what questions to ask, give you space and are truly helpful. On one occasion I met an employee who sounded like a used car salesman. He proceeded to show me the new line of Buffalo jeans with a price tag approaching 100 bones when, in fact, I was looking for dress shirts. To make matters worse, he’s a smoker and his breath could strike down a donkey at 40 paces without hesitation. Fortunately, this is the exception and not the rule at Moores. Most folk there are nice smelling people. Just beware. I told you so. ** UPDATE — The guy with the donkey breath is still employed there. Was hounded by him last weekend. He is relentless. Watch Out! Oct/​2010