ProStar Cleaning and Restoration

This company has been working on my condo building for an entire year now after a fire and it’s nothing but disappointments and frustrations. They do very sloppy work and try to save money at every turn. The site manager here is extremely condescending when you address problems with him. I had a water leak in my wall for a month, asking under the floor, because when I first adviced them the floor was lifting, they told me «You must have spilled the doggy dish» and walked away. Stay away from them, not worth your stress.

I had water seep into the basement and cover an area on the carpet about the size of a couch. I called prostar cleaning and restoration to come take care of it.
They ripped out the underlay that was affected, sprayed a disinfectant for mold then set up a couple carpet fans and dehumidifier to dry it up. They also cleaned the water stains on the carpet but that only made the stains larger and more prominent.
After they were done they gave me an $ 800 bill… I need a new carpet and underlay. Cleaning and restoration is just a name in this case.
Their prices are simply ridiculous. $ 250 just to show up, and another $ 500 just to put the fans there and turn them on. (I could’ve bought one of the fans new for $ 180) Also, at the end of these outrageous charges they also have the nerve to ding you an additional 20% on the total for overhead and profit !!! (Like they didn’t make any money else where)
If you have a flood or any water damage do what I should have done: Rent the equipment (Rogers Rent-​All or any other place), the whole deal would cost you no more than a couple hundred dollars, and you’d probably do a better job yourself.

Dont think all restoration companies charge you for their quote, regardless if you choose to go with that company. These people will take your $ 250 (for 10 min and a couple pictures) and then give you a very expensive quote. But they keep your $ 250 regardless. They have a good scheme going, too bad I fell for it. Skip these guys.

Since switching to ProStar, I have had no problems. They are communicative and willing to work out any difficulties in a reasonable and timely fashion.
The quality of the cleaning is the best that I have seen.