Toys R Us

Toys R Us at Vaughan Mills
My Son and I have been here for numerous occasions and celebration gifts for him or a classmate/​relative.
Sunday, Jan. 31, 2016 however will go down as our best visit as the staff there were ALL phenomenal and helped us out considerably as the gift card system was down and I was trying to purchase LEGO Dimensions for my Son which took a few tries.
I would really like to acknowledge :
1. Sarah (Customer Service) Sarah looked around the whole store to find us when the Gift Card system was back onliine
2 Virginia (Customer Service)
3 Warren (Video Games)
4. Doug (Manager)
Thanks a lot to them for a wonderful experience shopping there.
Update: As of this past Sunday, Feb., 7 — abovementioned Sarah (Customer Service) helped us out again considerably with an issue we were having. Amazing!

The worst store I have came, the people who work for this store is never think about does the clients are comfortable. The only thing they care about themselves ! One of the managers is very rude! I will never come here again!

I seriously tried to shop here at least 5 times, I am not the kind of guy who finds the time to write bad reviews but enough is enough.
— They publish flyers with coupons, when you try to redeem the coupons there is always an excuse.
Example: You can only use this 20 dollars off coupon on cribs if they are not on sale, then you check the price on sale its already 20 dollars off, thats a scam.
— They publish a price matching sale but they always find several excuses to not match the product. Why the hell they offer price match? Future Shop, Canadian Tire and Best Buy can offer real price match, Toy R Us its a joke.
Example of excuses: 1) This store is located out of Canada. 2) This store is in Canada but located out of Ontario. 3) This store is in Ontario but located out of a 50 km range (inside the 50 km you can find mainly Toy R Us) 4) This store is inside of the 50 km but I have never heard about this store before. 5) I have already heard about this store before but this price is only online, you need to bring a hardcopy of the flyer. After 5^th one I just gave up.
— I called their customer service very patiently just to share my customer perspective on their «amazing deals», they promised an email back which of course I never received
Dont waste you time at this Toy R Us in Vaughan Mills, if they treat customer like that before you shop imagine the post-​sales customer service?

They must be doing something right as this place is always hopping. Staff are few and far between, so getting assistance can be a problem… so be patient and wander the store and you’ll hopefully find what you’re looking for.
If there’s a toy made… Toys R Us will have it. Friends have scored major discounts on games, game players and toys (their sales are fantastic).
I find Toys R Us to be on the pricier side when compared to other stores that sell toys. Know your prices before you wander in.

No better or worse than any other Toys R Us. They need more staff. The line ups are long, even during the week. I came here with a co-​worker to find a gift. It wasn’t bad, but certainly wasn’t good for a weekday, in the early afternoon.

Picture this: March Break, the mall is filled with parents and kids, tons of shoppers at Toys R Us, and no cashiers open. Only customer service is available who tells you, «this is not the cashier». With a screaming child in my arms, multiply that by the 8 other customers with kids freaking out too waiting around aimlessly for someone, anyone, to come over to help us… Not exactly shopping and kid friendly considering this is their business.

I would definitely avoid coming to Toys R Us/​Baby R Us on weekends.
I was here looking for a baby shower gift for my friend and I stupidly picked the busiest day of the week to shop here. The selections here are good! I was looking at the strollers and I wondering how new parents decide which one to get and what model and what functions!
All the kids were excited wanting to have the newest toys and every toys in the store… everything got a little messy and misplaced but with all the toddlers, kids around, that ‘s totally understandable.