Eccotique Spa & Salon

I love it here! Tried it out for the first time a few months ago and I keep coming back! Love being able to get my hair done then go in for a pedi/​mani right after. so convenient and the customer service is always outstanding! Thanks guys for the great spa day :)

I had a West Coast Wildfire (Brazilian Wax). I’ve had many of these waxes before and not had a problem. This wax was painful and it didn’t even remove all the hair. I’ve never had so much hair remaining from a Brazilian and it was almost $ 60.00 with tax and tip. I will never return. Best to leave it to Groupon. I couldn’t have an experience worst than this one. I feel SO ripped off.

I got a mani-​pedi here. I booked a basic one, and the manicurist thought I booked the full mani-​pedi, which is more expensive. Glad I brought it up at the beginning, otherwise I would have paid more than I signed up for. The mani-​pedi was okay.
When I was all done, they sat me down in a chair asked if they could put some sort of escents on my neck and lip gloss on me. I thought that was a bit of an odd way to try to upsell. I also felt pressured to say «okay», even though I didn’t really want all of that.

The sign on the door says «walk-​ins welcome». I haven’t found a local hairstylist yet and I’m usually quite apprehensive to try someone new but today, I’m feeling lucky. I ask the woman at the front if there’s an opening for today to get my hair cut and colored. She says no, I have to make an appointment. I set one up and then wait 2 days to go back.
Once I returned 2 days later, I discovered the appointment was just a «consultation» so we’re only supposed to discuss what I want… huh? What the heck is the point in that?! The next date that works for both the stylist and I is 10 days later so I make an appointment, grumbling that I have to continue with ugly hair till then.
FINALLY– hair styling time.
The stylist seemed clueless as to what she was doing, called over another person to help her numerous times, spent close to FOUR HOURS doing my hair and all I wanted was an all-​over color. (no cut even! omg!) She flipped my hair around so carelessly as she coloured it that huge splatters of dark hair dye hit the mirror, my face, my pants and my purse while i sat there. I was SO done by the time she had finished, I didn’t have the time or the patience to mention the color didn’t end up at all how I’d asked.
FAST FORWARD: today.
I thought I’d give the salon another chance but I obviously wanted to try another stylist. I certainly didn’t want a repeat of last time. Funny enough, here’s how the conversation went:
«hi. I’m wondering if I could make an appointment with a master stylist?»
«master stylist? Ummm we’re all good here.»
«yes, but I’m needing a pretty difficult hair cut and i’d like to feel confident it will be done right.»
«yes, we’re all trained every month so we’re all really good. Plus we don’t have a master stylist in today.»
…well that doesn’t exactly explain how my hair was so messed up last time, does it?
…I give up.
Meh. Move on… ;)

I decided to go here because I received a coupon that said if I spend over 60 dollars I could get something like 30% off. So I decided to go and got a young girl who I felt like she did an okay job, I told her to it with not so hard pressure but I have fibro so the next day I was super sore. I kind of wish she made me feel a bit more relaxed by conversating with me more but otherwise it was okay. The reason I only gave it two stars is because I don’t think the beds were cleaned all that thoroughly or not cleaned at all. I found hairs from I guess the previous client and the music on or the cd player wasn’t working so I could hear people talking and babies crying. It wasn’t the most relaxing experience. I thought for the regular pricings here I would have a nice spa experience because it isn’t cheap. I thought it was cool how upfront they had large jars of different loose leave teas by aveda I think but they were like something like $ 24 or $ 35, kind of expensive for tea.

This was my first time coming to this location, I usually go to the Langley location but it was all booked up so decided to check out the Coquitlam location. It’s a nice location but I did not have a good experience.
First of all, as I was sitting in the waiting area, I could hear the music from the salon next door much louder than the actual spa music, so I didn’t really feel relaxed.
I went in for the Radiant Resurfacing facial (this is probably the 6^th time I’ve got this) and the esthetician I got must of been new because out of all the times I’ve had this facial, this was my least favourite. This facial is not cheap, it’s about $ 100 and if I’m paying this much, the experience should at least be worth $ 100. The whole process of the facial was extremely slow (compared to all the other ones I’ve had previously). Every time as she was grabbing something else from the counter, she seemed to have took her time and I was left laying there waiting for longer than usual.
Also, when you’re going for a facial, I expect the esthetician to be an expert on skin, at least while they’re analyzing my skin. All she told me was I need to drink more water because my skin is dehydrated, whereas all the other times I’ve had this facial, the estheticians analyzed my skin completely and recommended me different tips on how to keep my skin healthy. The way she massaged me was not good either. There was no pressure at all, it felt like she was just rubbing my body and I’m usually complaining that the pressure of the massage was too hard when I get massages.
Overall, it was a very disappointing experience, I’ve had better. I like Aveda products, but the experience was definitely not worth $ 100. I don’t think I’ll be going back to Eccotique for facials again because the results aren’t really worth it unless you’re booked in with an experienced esthetician who’s been there for a while.