Dust Queen

I checked out dust clean when I did a move out clean for my rental property, and since they had continually won rewards and what not I decided to go with them.
I found their prices reasonable compared to other cleaning companies that I called and the lady that I talked to over the phone for a quote and questions was super friendly, and was able to give a TON of information to me. I felt good knowing who I was going with.
Since my cleaning was on a Saturday, I dropped off my key Friday Morning. I’m always so leary about going somewhere before they open regardless if they say someone will be there or not, but sure enough two people answered, and chatted with me about my upcoming cleaning, offered me coffee and everything. Really, they should have at least four stars for their customer service. The office staff are great! Though, they’re not in the customer service business, they need to shine when it comes to cleaning services…
The cleaning happened on Saturday morning and the lady was great to contact me when they went in, when they were out, and met up with me later that day to get my key back. There were no issues with that.
The issues I actually have are in regards to their actual cleaning. Overall it looked great, the floorboards weren’t dusty, the walls were washed, and I was initially impressed… though that’s when I stepped into the kitchen :(
The floor was incredibly sticky, and there were still crumbs on the counter! The Fridge was cleaned on the inside however the shelves that they put back weren’t put in properly and were crooked. While walking through the bedroom I noticed something had dragged dirt through the doorway, it looked horrible.
Really?! After such a good experience up until this THIS is what I’m looking at?!
Since the weekend fell over a weird holiday I was planning on calling them after Canada Day, however they did call Monday to see how it went. I called back and talked to another lady and voiced my concerns and she did say she’d pass them along and the other lady who would follow up that day. That was three days ago, no follow up and I see the full amount was charged to my card. In my opinion that’s not good business. You pay good money to have a house professionally cleaned and to still have crumbs on your counters and a sticky kitchen floor, and dirt in your carpet (I had had the carpets professionally cleaned three days prior and that was NOT there prior). Needless to say I won’t be using them for my services again, nor will I recommend them to friends.

I used this cleaning service for more than two years. They had won several awards for customer service so I was very hopeful that by going to a larger organization that I would not have the problems one gets with a smaller maid service, like frequent cancellations.
Dust Queen is very expensive compared to hiring a independent contractor or smaller group, but supposedly for that money comes better service, a large enough staff that illnesses or other absences would be covered. Well that was so not my experience. I never went more than 2 months without my appointment being cancelled or moved and often the morning of my cleaning. Usually they would call after they knew I was not at home, so as to avoid my wrath. Also it seemed that they rarely sent the same team, so each cleaning there would be rookie mistakes.
Then it turned out their accounting department was so inept they had not been charging me for about 5 months, so they called up and say they want to put a huge amount on my credit card. That was the last straw, I started looking for a new service then.