Flight Centre

I’m giving 3 stars pending the actual travel… because so far so good. I dropped in on a Friday and met with an agent without an appointment. I provided my travel parameters, dates, resort stars desirability, and preferred cost. By Monday midday I had a response that filled all my requests! Very happy thus far. I went over after work to book the trip. Brandy, the agent stayed late to meet our needs and she has followed up daily with helpful tidbits…

I wasn’t that impressed. The company uses colours that can easily be confused with Air Canada. I got mediocre service from their outlet in the Southgate Mall. If I am spending $ 1,000 or more, I want service. I will try another agency for now and try this company again later to give them a second chance.

Really good experience. I don’t usually book travel through places like this. We look online and find the best deals and only talk to people at the call centers as issues or concerns arise, but we had a gift card that we really wanted to use, so why not?
Well it was a great experience. The agent we talked to, Stephanie M, was super friendly and knew her stuff. She found us exactly what we needed quickly. She even answered all my other questions about future travels. She made it so simple! I really enjoyed the follow up after we got back from the trip. Definitely a nice touch to get an email asking how it was.

These days everyone is their own travel agent because the internet makes it so easy to do so. This makes it quite difficult for travel agencies such as Flight Centre to compete. Sometimes they have blocks of hotels they can book at a discounted rate which is great. I’ve booked with a Flight Centre location once and was very happy with the deal I got. However, that was 5 years ago and since then they haven’t been able to live up to that. I’ve been to this location at City Centre a few times to see what they could offer. Each time they weren’t able to do any better than what I found online. In the end, I just booked the trips myself. If I’m not getting a better deal here, it’s not worth it for me because I feel that some of the online travel sites will give me better customer service after I give them my money.