Go Kia South

I just wanted to write you an messageabout how truly disappointed I am with the GO KIA store in Edmonton, AB.
Oct 24, 2015 I went into talk with someone about a new KIA SOUL. On the 25^th my husband and I traded in our 2009 Corolla for a 2015 KIA. Since than we have had NOTHING but issues and a horrible lack of communication with the general manager and service manager at the store.
2 weeks after purchasing my new car, I took it in for the car starter to be installed. When I took it off the lot the doors didn’t lock, so I had to return after work that day and get them to re-​wire the starter. Chris (tech) informed me he had only installed this started once before and he mixed up the wires. Umm that should of set something off. A few weeks after that I had nothing but issues with the lights on the dash, radio and heating system. They would not turn on, so when it was dark out it was black inside my car. If I wanted to adjust the heat or volume on my radio I had to turn the lights on the ceiling on in order to see inside my car. I left 6 messages for someone to call me back, and my husband left 2. NO ONE RETURNED our calls for over a month. Finally we got a call back from Tanya (no longer with the company) saying she could get us in, in January. January came and we still didn’t hear from you. I called again and they informed me she no longer worked for them. I left a message for a guy named Jason (in service) and never hear back again. Than finally got a new service adviser (PREET) She was lovely and very helpful. I took my car in and they had it for a few days. When I went to pick it up, I was informed nothing was wrong with my car and I had to pay for the oil change. I started my car and drove off the lot. To my surprise I HAD NO LIGHTS inside my vehicle. I called them right away and we returned to the service department. The mechanic (ASH) and Preet both came and looked at it. Ash than told me he had never seen anything like this and I must of hit something inside my car. Um no, this is exactly what I was dealing with for 2 months (at that point now) They weren’t able to get me in for 3 weeks, as no loaner cars with available so for 3 weeks I wasn’t able to drive at night. I had to take cabs and buses to place because I didn’t want to risk my life and others with no lights on inside my car.
I dropped my car off on March 6 and we left for Europe for 2 weeks. Upon my return I called Preet to check on my car. She again, informed me that NOTHING was wrong with my car, they took it all apart and weren’t able to duplicate the issues I was having for almost 3 months. (I have videos on my phone of the issues) I refused to have my car back, so they kept it a TOTAL OF 23 days. Turns out they needed to order a new part and life was good. Or so I thought, my car wasn’t ready for the day/​time it was suppose to be and I had to get a loaner from GO KIA (. At this point I had have enough and spoke with RAJ (the former Service Manager) about the issues with service and what was going on with my new car. 5 times I have brought it back in less than 6 months and now I have to bring it in for a 6^th time. He apologizes and offered a «FREE» detail of my car. All that was, was they cleaned my front 2 seats and did nothing with my back seats or trunk.
We than had the loaner and my new part had «FIXED» the problem for almost a full 48 hours. The issues started again (I took more videos of this) and I had to bring it back in. This time it would come and go and now the radio would just shut it’s self off for no reason. Again, I had to wait as there was NO LOANER car for me. SO I called Raj again, to express my disappointment with having to come back again and not only that having to wait for another loaner. After not hearing from Raj for a few days I called again and was informed he too was no longer with the company. I was than transfer to Chris’s (new service manager) voicemail. We had a lovely chat later that day about the service I have been receiving.
After having my car for another few days I was again told by both Ash & Preet nothing was wrong and Ash took me out for a test driving in it. It has been 3 days now, I have left 2 voice messages with CHris and Lance (GM of Go Kia) with no calls back.
I am so disappointed with my service and that fact I got the run around 5 months. I called a different KIA in the city and they were shocked at the service I was provided. I will not recommend GO KIA or GO AUTO to any family or friends.

Gotta love the fake reviews. They are so obvious, lol. How about a REAL experience?
This happened a few years ago. We were talking to someone who worked for Go Auto and my experience was all to common according to this person so I thought I should give some insight how these crooks work.
First of all, BAIT AND SWITCH. We got suckered in by them and it was an eye opening experience. I had heard of such tactics but this is the first time I have experienced it and we actually buy several cars a year both privately and from dealers.
Here is an abbreviated version of what happens at most any Go Auto dealership…
We wanted to buy a new Kia. Found one we liked. «E» decided to finance it through the dealership. She put $ 300 down to get it all going. Sent it to the credit department. We were told we will find out the next day.
Next day we get a phone call. «Come in, we have some GOOD news for you!!»
We go in to the dealership. They denied her credit application on a new car. (??)
BUT, «we have another car you will just love that we CAN finance!!»
Brings us to a dumpy Chev Cavalier. Completely opposite of the car she wanted. WTF?
The pressure was on to buy it and they would approve financing for this POS even though it was older, and almost the same cost as the new car we wanted.
We said no. Asked for a refund on our deposit. (they said it was refundable or we would not have put one down) and they gave us such a run-​around on it that we just said screw it and didn’t bother getting it. It was only $ 300 but the hassle to get it back was not worth it.
ALSO: The friend of ours who worked there quit. That is a whole other story but this person quit in disgust. And when this person applied for other jobs this person was turned down because Go Auto was on the resume, so our friend took Go Auto off the resume and now is getting interviews at other companies. And this is NOT a lie.
Don’t bother going here. All dealerships are generally scummy but Go Auto is the cream of the crop. How disgusting that they even exist.

I bought my Sportage from this dealer. From day one my experience with this outfit has been nothing short of a joke. The day of delivery the car had a scratch on the door, I was assured it would be taken care of. The car went into detail and came out with a mark on the door from a paint market. I was then told that’s the best they can do. Sorry but my teenage daughter could do better. So two years later the vehicle needs warranty work for the ignition system. Myself being a heavy duty mechanic I did the troubleshooting and came to the conclusion that it was the ignition module or remote start module. Take the car in after speaking to the service manager, the day we show up the service manager is no more. Ok to me this is normally a sign to run.
Now I get to deal with the assistant service manager. I explain the issue, he says they will check it out. A few days later the car goes in. They say they troubleshoot the problem to the radio. Interesting, ok I’m not about to argue (it’s warranty). Get the call days later the car is ready. Drop my wife off and continue on my way to run errands. She called me minutes later and says the car won’t start. I ask does it click she says no. On my way back to the dealership. I speak to the assistant service manager and say I think you had a loose battery. He advises me that he’ll get a technician to look at it right away. My wife and I decide to do the errands together.
Hours later the phone rings and we’re advised the car is ready this time. I asked and said it is for sure. Again I’m told yes.
I drive my wife back to pick up the car. It actually started cause they tightened the battery, I was advised by the assistant service manager that I made a good guess (it wasn’t a guess I know my stuff, I went to school for this!). So off we go, the car seems to be working. I decided to tidy up the garage and do some yard work while my wife finished her errands. We didn’t even have the car out of the dealer for an hour and it was doing the exact problem it originally went in for.
Back to the dealer again and talk to the assistant service manager, he doesn’t even know who I am. It wasn’t even an hour! I explained as nice as I could now that my blood is basically boiling. I said I wanted him to see it with his own eyes. So days go by and I get the call that they figured out the issue. Surprise surprise it’s an issue with the remote start module. You don’t say! Sadly this was a terrible experience that would’ve been worse if I didn’t step in. I can’t imagine what kind of run around you’d give a woman who doesn’t have a clue of what the problem would be.
After another stellar service appointment in this dealership I give no stars. (I have to give one just to post the review but really no stars) NONE! If it wasn’t a warranty issue the car wouldn’t have come to this dealership, this is just another example of why!

BUYERS BEWARE! This dealership is the most disorganized and extremely shady. I’ve purchased a used vehicle from here and every time I come to service it, I have a tremendous amount of problems. The latest: they made me purchase hundreds of dollars worth of protection packages with the idea of me having free oil changes with them or «any go auto dealership». All of a sudden I am not granted these oil changes because their computers have been «wiped» and they have «new management» who won’t honor it. How convenient for them. They won’t honor their fault and are making me pay for the full 100K service. And there’s no use calling the complaint line because they are just as useless! Do not purchase vehicles from this location unless you enjoy being screwed over and taken advantage of!

Love the car, but frequent phone calls, voicemails, text messages, e-​mails and typed letters all with the same pitch: «…I’m one of the advisers here at Go Kia South and i just wanted to touch base and see how your [2013] Rio is treating you. Also as i look through your file here and going through the numbers we could put you into a 2016 model and possibly keep you at the same or maybe even less payments[.]»
I had previously requested for them to stop contacting me about this ‘opportunity’ … and yada, yada, yada, now I’m annoyed and it’s on Unilocal

Not sure if I would recommend now! A #1 service turned into almost 2.5 hours. (shoulda got a loaner car!) Was told it should take about an hr.
Had to pay for someone to tell me my remote start fob may need replacing. Asked why I paid for this when it didn’t work after leaving dealership & was told it was for his time. 20 minutes! for $ 45! That’s not cool, Kia!
I wandered around showroom to look at & sit in the new vehicles & there were 3 men standing & chatting but not one of them came to ask if I had any questions!
After another hour went by, I went & looked the vehicles over again & finally someone asked if I had any questions. I said that I did, but everytime I was asking, he was looking over at something behind me or over my shoulder, and then would answer with, «Pardon me?» Needless to say, I got just as many answers from the brochure. Jobanbir did mention that it was the end of the month & it was the end of the quarter — so lets make a deal today!
Seriously… you don’t answer my questions & you never did take me out to look at the LX Sorentos. Very disappointed customer & ready to check out another Kia dealership.

Great service from start to finish. No pressure, looked hard for what we wanted for the price we wanted to pay. Everything accomplished on our timeline.
Went in for first oil service-​the best experience I’ve ever had. Love to drive in and then walk a few feet to nicely appointed waiting area where I was twice (read that, ‘Twice’) offered a shuttle. Then walked to my car, having car tag removed and thanked for my business.

I have bought one car, two SUVs, and a truck from Southtown Kia /​Go Kia South over the last 6 years, and while they have had their ups and their downs, they DO try. And that’s all I can ask. I have dealt with a lot of different staff over those years in both Sales and Service, and it’s great to see some of the same faces still there in an industry that is known for high turn over. If you give them a chance they WILL figure out how to solve your problem, be it sorting out your monthly payment or finding that annoying squeak that comes and goes — usually the day of the service appointment! The new building is great, the location is SUPER to get in and out of (but parking can be tough — it’s a busy place!). Worth stopping in and taking a look around… they WILL try to help you out…

If you’re going to Kia South work with Andrew Charles. He helped us when no one else in there would give us the time of day. He was a very pleasant man and he tried to give us the best vehicle that we’re looking for and that’s best for our family. We (mostly I) negotiated them to the price I wanted to stay in and thanks to Nicole at finance too, she was very nice and very helpful! If you’re going to get a new or a used car. go to these two!

Completely unprofessional and unhelpful. The service manager should be fired and have someone hired with decent customer service skills. Not one of them have a brain

I had great customer service from Ben at Go Kia South. He really took the time to care about my needs and what I wanted out of a car.
There was a huge selection of cars to choose from as they have access to ANY car offered within Go Auto. I couldn’t make up my mind and Ben helped me make the right decision and stay below my price range. I chose a used car and had the option to purchase a warranty since the one on this car was almost up. I really happy they were able to offer that to me.
I recommend seeing Ben if you’re looking for a new or used car!