Rayacom

Rayacom is great.
We need cards and flyers printed for three of our studios and their staff are helpful and accommodating and they’re always happy to tell you what current specials they have. Usually always unprompted.
They keep our files on file so I can easily call them up and tell them that we need another run of a certain card or flyer and they have them sometimes next day!
Friendly service, great prices and consistent quality.
Thanks for making my life easy, Rayacom!
–Lexci and Dragon FX

Having seen Rayacom’s printing deals on twitter for a few months and seeing their special on business cards I thought I’d give them a try. I called the store they said the special is only available online & they won’t take my order or artwork over email. Fine, so I went back to their site — BIG MISTAKE. I went in to the store in person to see the proof, the price was actually more than quoted online (single sided/​double sided are different prices I get that).The big problem came when the day after I cancelled the order in store I get a call from some guy with a heavy accent asking about the cards. He went on to ask for my DOB to cancel… ‘uhm what?’ He called back 6 times. I googled the number, it’s a magic jack number.
Long and the short of it, an unsecure sever led to my info being hacked. I spent a couple hours on the phone with Visa canceling my card and explaining the situation.
I called Rayacom right away to let them know what happened. they promised an investigation and that they would call back. 7 days, 3 phone calls and a tweet later… I still haven’t heard a peep from them except for the generic email they sent to all customers with a warning. Nothing in the email saying they have an unsecure server and no apology.
Be warned. STAY AWAY!
The 1 star is for Arthur who was ok to deal with in person.
UPDATE: I finally got my refund this week (mid July). It took a few months and a threat that I’d file a report of fraud, but I finally got it. What an epic fail of a company.

My first time using Rayacom for a big print job and it was a huge success. I didn’t know what to expect when I walked in. It’s all quite formal, I was a bit put off at first. You meet with a sales rep in their office, they look at your files, do a bit of fancy Photoshop work if necessary (adding bleeds), then they give you a quote. The quote sounded good to me so we went ahead with my order for postcards and posters.
I was told two days turnaround, but they actually completed the job in one and called me right away. Impressive!
The receptionist and my sales associate were both very professional. I really appreciate that they can keep my credit card on file for future jobs and that I can e-​mail my rep (Tee — he was great!) with my next batch of files. Makes the whole thing way less of a hassle — I’ll only have to stop in once, just to pick up! Anything that makes my life a little bit easier deserves at least four stars.

Abysmal.
There are many wonderful printing services in Edmonton, do not use Rayacom.
I was quoted 3 different prices.
I told Rayacom I needed my order by a certain date and they had 20 days to do it. They told me it would be done in «4». I called them every single day after the 4^th day, each time being told that my proof was ready and would be emailed. It was finally sent to me on the 14^th day. When I received the proof I started laughing…
The graphic designers who work here are embarrassingly amateur and cannot do basic processes such as color matching, re-​sizing, or cropping. I was actually pretty shocked at how horrible my proof was. There was pixelization, uneven dimensional re-​sizing, and images were cropped so unevenly that actual chunks of the image were gone.
My order is past due and I have yet to receive a fixed proof.

I recently needed to print out business cards and flyers so I came to Rayacom, since I have been driving past this place for ages, and never had a reason to come in. After being greeted by a receptionist and explaining the purpose of my visit, I was offered a sit and asked to wait. The wait was rather long the reason for that being that all employees were assisting other customers. When it was my turn, I was helped by CiCi. She didn’t rush but rather made sure she fully understood what I was asking for. She allowed me to preview what the final product would look like, named the price and told me that everything would be ready in a week. 250 business cards and 100 brochures cost me $ 70, which I believe is a good deal.