The Sutton Place Hotel

26 floors, plus a pool! Too bad you can’t get to any of those lovely floors because none of the elevators move efficiently or even appropriately. Stairs don’t even help because they alarmed them so that guests can’t use them. Waited 15 minutes for an elevator and couldn’t do anything but wait. Also my room was cleaned twice while the «privacy please» sign was on the door.

Horrible hotel … the place had bed bugs and by the time we noticed it was too late. we informed the staff but they didn’t seem to care. also they booked us in a room right under a room they were renovating so we got woken up at 5 I’m the morning to hammering and electric saw noises. this hotel is a joke I don’t recommend it to anyone. so gross

Worst service ever. I do not recommend this place to anyone. We had booked a room a month in advance. When we arrived, to our surprise all the things we were promised and assured fell through. The same lady i spoke to on the phone was the same lady at the front desk. We ended up leaving. The lobby smelt like cigarettes. Far too expensive. Drunk people screaming in the lobby… Horrible service. Would never recommend this place to anyone. Kicked three 18 year old girls out at 11:00pm. Disappointed.

Great bed and sheets. Shower is weak. Clean. Keep ventilation on or else you’ll be cold in the winter. Ventilation might be a little loud for those not used to wall heater.

I stayed overnight, very convenient location
Comfortable rooms, lots of towels.
It’s good value for a downtown hotel.
Connected via walkway to the next door mall.

I stayed here as it was suggested by conference organizers.
I was very unhappy with my stay in this hotel. I understand that it’s undergoing some repairs, though I didn’t see any actual repairing, just lost of places that should be repaired, or at the very least cleaned, but it needs a lot of work on many levels.
The people at the front desk are pleasant and check-​in was fine.
My two experiences with room service were terrible. Breakfast went to another room first, followed by phone calls and a cold breakfast. Late night dinner hasn’t shown up yet, and we are 90 minutes into the wait. They’ve apologized — didn’t know the room again — and if we ever get the food, apparently it’s going to be free, but really, can’t you just listen or write it down? I know my friend said the room number right off the bat, because I was listening for it after the breakfast mistake.
The bar/​restaurant is average, but overpriced for the level of food. Not bad list of beer and wine, but a lot of the food seems deep fried. Stay away from the crab cakes. Like crispy hockey pucks. Could have been anything as you could not taste crab.
Elevators are grubby, the public bathrooms were messy, and overall upkeep is pretty sad.
The rooms are fine and clean, though worn. I had one hell of a time finding some plugs for my computer, but it’s an older hotel, so maybe people didn’t need as many plugs then. I found one behind my bed. Not much in the way of amenities, and only two towels.
I would not stay here again, and it has made me re-​consider staying at any Sutton Place or Sandman Hotels, as I understand they are the same owner.

It was nice but they were doing some remodeling so they had the hot water off in the middle of the day which made no sense! They should have cut the water in the middle of the night not in the middle of the day! It was nice that they had pedways around to other buildings and into a mall so I could go explore without going outside cause it was about –20 degree wind chills and I tried going out and could barely go around the corner before dieing from being so cold!
They also had a steakhouse inside the lobby, it was nice but the salad I got wasn’t that good the Ahi tuna salad but the small brulee was really good! Sat at the bar by myself and the bartender was really nice.

Ok hotel.
Check in was smooth and painless.
Rooms are clean but dated with some minor damage to the furniture (looks like a dog tried to eat the dresser). The room temperature is very hot. Turning off heating and opening a window helps somewhat. Shower has good water pressure and is at a good height for my 6′ unlike many hotels.
Television is a flat screen and an ok size though bigger would be better. Channel selection is ok except for a lack of Canadian news channels. Pay per view is available for movies.
Free wifi has worked well and is a decent speed for our uses.
¹⁄₃ elevators is not in service and that leaves service slow some of the time. The doors also close very quickly so move quickly to get in!
Lobby is dated with strange double door access from one street and a door that locks behind you if you go out to another. Kind of weird layout and not welcoming.

Had a work meeting in downtown Edmonton and our normal Mariott was fully booked, so we came here. First impression: As we got out of our cab we were essentially assaulted by a homeless man panhandling for change. Not really an issue as I lived in San Francisco for a while, but it is telling of the area. In the hotel lobby itself it looks like they give the homeless free reign, as I saw one pair get into a shouting match and almost begin fighting right outside their high end restaurant — Chop, and saw another pair urinating right near the skybridge entrance within the hotel. Crazy.
Hotel room itself was fairly nice — I was on the 24^th floor and had a pretty nice view. Water pressure was good and the bathroom was well appointed.
Pool and «gym» are on the 27^th floor which was neat. The gym though consists of a treadmill, two ellipticals, a bike, and a two position home gym machine. Machine was not bolted down (frankly a safety issue) and was essentially worthless for working out. If you are fitness oriented and enjoy a reasonable gym away from home, find somewhere else.
The restaurant Chop itself is nice. Quite pricey, but the food was very delicious, the drinks are good, and the waitresses beautiful.
The parking garage is pretty awesome if you can find a space. The first day we had no issue, but the second day (returning during the day, around 2pm), the three closest lots were full. It’s quite expensive, but nearly everywhere around here is expensive.
Will I stay here again? Probably not unless I“m in a pinch. Thankfully I got a reasonable deal through our work travel agency, otherwise I would have found somewhere elsewhere.

I have been to the Taste of Christmas buffet at Sutton Place about 5 – 6 times in the last 8 years. This year I noticed the early sitting wasn’t full as it’s been other years. We had a reservation at 11:30 and were seating in the patio area that was a long table and open to the pedway area. It was private from the other tables but not a lot of room to move.
There are 2 areas serving the same food for the buffet. The plates are at the end of the table and lots of salads to choose from; greens, Caesar, shrimp noodle, and potato. There are veggies and dip, deli meats, smoked salmon, shrimp cocktail and seafood sauce.
The table across or straight ahead is the hot savory food. First were the perogies and a bowl of sour cream. They were a little bit stuck together. Next were mashed potatoes, vegetables, cabbage rolls, baked 3 cannelloni, tourtière meat pies, turkey and stuffing, and roast beef. I find there’s a good variety of foods and have gone with people with various food allergies and restrictions and they are able to find foods to eat and enjoy.
I started with the fresh greens and light dressing. The shrimp pasta salad was alright for a cold salad with some red peppers in it. I preferred the shrimp cocktail as the shrimp was large and tasty with the sauce.
The perogies were cheddar cheese filled and ok. The cannelloni wasn’t too cheesy and rich which I liked. The rest of my plate with cabbage roll, tourtière, and turkey with stuffing were all delicious. It was a little salty as I was thirsty throughout my meal and afterwards.
The dessert tables are outside the hall. Definitely save room for the sweet treats! Every year, I eat too much and I get the same dessert; the English trifle, shortbread cookie, and fruit. My table mates enjoyed the Oreo cheesecake, rum balls, and all the other cakes to be had! I don’t remember them all by I saw blueberry pie, bread pudding, and other cakes.
They also have at least one draw for each seating and in the past gave away a stay at the hotel. I don’t know what the prize was this year as we couldn’t hear from the patio.
The buffet is nice for companies that don’t have a Christmas party or for departments who want to have a festive meal. The price is reasonable at $ 32/​person which includes fruit punch, water, coffee, tea, and your meal. But be warned you might be in a food coma for your afternoon at work!

A decent clean place to spend a couple of nights here for work but I would never pay full price!
The water didn’t work properly in my first room, the tub had water in it and the rod were quite old. Even saw se mould in the bathroom.
I splurged on this hotel for the sauna and it was pretty disgusting. Dirty, old and messy.

As I sit in the long line of people trying to get out of the Parkade, I wonder why they wouldn’t have a better system for getting people out after a lunch meeting planned at their site?!? Super frustrating!!!

Smelly hotel, smelly pool. Very out dated hotel rooms and the bathroom and shower was just unbelievable… so so outdated. I do love that they are finally started renovations now but atleast close the hotel mean while or something! The hotel doesn’t look as nice in the pictures believe me. There’s no proper blankets to sleep with. I won’t be coming back until renovations… maybe. Also the view for the pool is nice.

When I first got to the hotel I couldn’t find a parking sport at all and had to circle around the block a couple times until finally I had a little room to park. The staff was friendly and helpful. Stayed here for 2 nights and the price wasn’t bad compared to other places but 37.00 bucks a day for parking is ridiculous. Other then that I found the bed very comfortable. Plenty of towels. The thing that didn’t like was there wasn’t a vending machine on my floor. The convent thing was there was a city centre across the street. Overall it was a nice hotel and the only thing I hated was parking. I will debate whether or not I stay there again

Conveniently located in the heart of the city this hotel has comfortable bed, great access to the city centre mall, the best part is it’s pet friendly! The elevators are a little scary and parking isn’t always included in your hotel stay so make you ask when you book or it will cost you an extra 27 dollars. The lobby and pool area are stunning but are currently being renovated.

I stayed at Sutton Place for 6 nights while working in Edmonton. I really enjoyed the hotel and was not put off by the renovations at all.
Pros:
Chop Restaurant — Never have I been to a more welcoming and fun hotel restaurant. Five stars to Joshua and the gang for being such attentive servers.
Stuff in the room — I stay in a lot of hotels and I really appreciated the freebies (bottled water, sewing kit, shoe polish kit) that you don’t always find in hotels
Clean — The room was in great shape and kept in great shape despite my best efforts to turn it into a pig sty.
Pool — On the 26^th floor, lovely view
Cons:
Booze — Don’t ask where the closest liquor store is once the mall is closed. they will tell you it is in a bad neighbourhood and then not give directions.
Bums — there are an awful lot of homeless people hanging-​out out front and not a security person to be seen.
Pool — There were no towels!
I would totally go back. Just be careful late at night in this area.

The hotel is nice enough (the room was clean and comfortable), but the customer service was terrible — rude, unhelpful staff who just wanted to tap away on the keyboard and not look at us or talk to us. The hotel is undergoing renos, so it looks half-​finished in the lobby and there are dangerous edges of floor everywhere and dust and tarps.
Breakfast is NOT included as stated on the website unless you specifically book a package that includes breakfast. Room service prices are outrageous. Parking at the hotel is an extra $ 26 per night! That was an unexpected extra $ 80. A group of knife-​brandishing less-​than-​desirables were loitering inside when we arrived.
We are in the midst of our stay at the Sutton so I’ll update if there are any more disasters. So far, not good.

Booked a room for 3 people. We got 1 bed and a mostly vacant stare from the people behind the counter. No other rooms available, No cots because they ran out. Not even an apology. I heard a group beside us having the same issue. Plus a guy with a knife in the lobby.
Epic failure, I am in you.

Spent just one Saturday night here for a birthday.
The view from the pool/​Jacuzzi on the 26^th floor is lovely.
The lobby is newly redone and the décor is definitely fresh, but it seems a little bit out of place with the rest of the hotel. The rooms show their age, wallpaper peeling, bathrooms could use an update.
It was very clean though, and staff were available and attentive.
I would class it as a good stop for business, not necessarily for romance.
Free wifi is available but slow, you can pay for an upgrade.
Parking was the only real downer, $ 26 per day if you park it yourself. A little bit steep compared to most hotels in the area which include the parking in the room cost.

In a word, disappointed. I attended a Christmas party at the Sutton Place last night; we were in the Vintage Room.
Definite pros: the room was quite nice, the acoustics were good, I liked the lighting, and… y’know, I just can’t think of a fourth.
Here’s the list of cons: the food wasn’t great, the plates were smaller portions than I expected, the bathrooms were down a hallway and you had to use a keycard to get in, the food came out very slowly, I didn’t like the wine, and the coat room was very difficult to maneuver into. I hope it doesn’t come across as though I’m complaining, but there were quite a few disappointments to the night.
Of course the night was enjoyable (as Christmas parties always are!) but I hope the organization moves to a different venue next year.