Trendy Tailors & Dry Cleaning

I brought two pairs of dress pants in to be altered. They pinned them and I picked them up a few days later. I don’t get a lot of items altered so I am not sure if $ 21 is on par or a little pricey. They did a good job, were reasonably efficient and friendly when I picked up my items. They are close to my house and the convenience is a definite plus for me.
I brought my husbands jeans in to be hemmed as well and he was very happy with the results

Firstly, I was not going to submit a bad online review of Trendy Tailor & Drycleaners until yesterday. It is obvious this is a young family trying to make a go of their own business but after what happened yesterday, I changed my mind. I feel that sharing my experience will save people time and money.
I typically go to a tailor off Whyte Ave that is amazing but decided to try this one as they are so close to my home, it’s winter and I avoid driving when I can. I had a winter coat I needed taken in/​sleeves shortened and a shirt I needed taken in at the sides.
1^st time in the store: Took my items in, was greeted by a very unfriendly older woman who pinned the winter coat for me, it looked fine when pinned. She left without saying a word and a younger much friendlier woman pinned the shirt. She was about to hand me the slip which was not priced so having heard from a friend who took a skirt here to be hemmed that their prices were outrageously expensive, I asked her to price the slip. At that point she asked if they were taking in the armpit of the jacket (how was I supposed to know?!) and I had to put the jacket back on for her to see. The cost of everything was $ 95, more expensive then my other tailor but I will pay extra for convenience. I was told to come back a week later.
2^nd time in the store: Something told me to try everything on before I took it, and I am very glad I did! The winter coat was taken in too much and it was tight on my hips, there was no way I could have fit a sweater under there! The man at the counter told me it «looked good» and I openly disagreed with him. The coat was supposed to be fitted at the waist and then flare out, they had taken it in so much that the coat was now straight down from the armpit to the hips… totally not the style of the coat or how it looked when they pinned it the first time. At this point the friendly younger woman came out of the back and said she would let it out, she asked me if an inch was enough. I said I really didn’t think so as it was quite tight. She said she would do an inch and a half and it would be fine. I trusted her professional opinion. The shirt I had taken in was also tighter then I would have liked but it was wearable so I took it. It was insanely wrinkled, they hadn’t even pressed the shirt which was not a shock considering it looked like a total rushed job. S he offered to have the coat done for the next day and I told her I would come back in 2 days as I couldn’t pick it up the next day. They made me pay for everything at this point, including the coat which they needed to fix. I should add that during this entire exchange there was a little boy running around the store shoeless, grabbing at me and my designer bag. He even tried to follow me out of the store, no one really seemed to be watching him! I am not trying to be harsh because I understand some people have to bring their children into work with them but consideration should be given to the fact that not everyone likes, or is comfortable around small children and perhaps people don’t want their things grabbed at.
3^rd time in the store: Tried the coat on again, this time while the little boy AND TWO DOGS were jumping on me. Thankfully I am a dog person so I didn’t mind as much, but I am pretty sure someone with allergies to dogs would have minded. I don’t think she let the coat out at all, it was still really tight despite her (and who I assume is her husband), trying to convince me it looked good. When I said I wasn’t happy with it, I was totally attacked and told it was my fault!!! She said that I should have told them how I wanted it pinned (excuse me? This is why I bring it to a professional!) and that if I had said I wanted more than an inch let out she would have (remember…I did tell her I didn’t think an inch wasn’t enough) at this point I was raving mad and trying not to lose it in front of their son and the other people who had just walked in to drop off dry cleaning. I told her that she had totally changed the style of the coat, it was not supposed to be straight from the armpit down and she again said all of this was my fault. I was so frustrated at this point I just said «it’s fine, I will take it and have it fixed elsewhere» and she continued to talk and say it was my fault. I told her flat out I was not going to stand there and argue with her and she STILL kept talking, telling me it wasn’t her fault, it was mine. When I turned around to leave, her son who was RIGHT behind me grabbing at my coat, fell down and she had the nerve to shoot me a dirty look.
She told me she didn’t cut the fabric when she took the coat in so there was «lots to let out» but when I took it to my regular tailor today to have it fixed, they said there was no seam allowance, they had cut it!
So I now have a brand new, Steve Madden coat (not cheap) totally ruined and not wearable. There goes a couple hundred bucks down the drain… not impressed.

I had a poor 1^st time experience using the tailoring service. I brought in 2 pairs of athletic pants to be hemmed. Both pants had a nice serger stitch at the hem, visible on outside. While I put them on so the man (?owner) who worked there could pin them, I asked specifically if the pants would be hemmed to look like the original hem, he answered «yes». I had previously inquired about the hemming cost and had been told «$ 9». When I went to pick up the pants, I asked to try them on to verify the correct length, and was unpleasantly surprised to see that they had been hemmed with a regular hem (2 line hem). When I asked the man about this, he said «that’s an original hem». I explained that no it wasn’t what the original hem looked like and pointed out that I had specifically asked him to do it like the original hem. Upset, I said that I was not going to pay full price for something that was his mistake. He refused to accept responsibility and said that if I had wanted them to look like the original hem, I should have asked for a «lulu» hem which is ridiculous because that is not actually a name of a hem, and I had already made that request when I left the pants at the store. When someone asks for the hem to look like the original hem, that means make them look like the original. How hard is that? The man merely said that I could take the pants as they were and pay the full cost, or they would undo the hemming job, and redo them with the «lulu» hem for $ 18 a pair. He even went as far to say «Who’s going to be looking at your hem anyway?» I stated that being the customer, the point was that the job was not done as I had asked, for the price I was quoted, and that he made the error. After arguing back and forth and getting nowhere, I got fed up, paid the full cost for the regular hemming job, and left. I expressed to the man that this was a poor way to do business. He didn’t seem to care and uttered «Have a nice day» as another customer walked in. I will be taking my business elsewhere.