Td Bank Financial Group

I should first give you a bit of history with TD and what my expectations were:
Last year I decided to go back to school. Hubby and I took this opportunity to build a relationship with a new bank and we picked TD because their hours were better (and I wanted a free iPod, lol). We started at the Jackson Road location and the service was impeccable. Our advisor, Matt, was personable, quick and very knowledgeable. Shortly after, Matt left the branch the experience went downhill from there.
We decided to try a new location and start from scratch; after all this was not a new application, it was just a loan renewal. I am sad to say that although our new advisor was more competent the service still fell short.
We went in Friday of a long weekend to re-​apply. The advisor went though all the paperwork and explained to me what my new interest payments should be. The number she quoted me seemed unreasonably high (more than 4 times what I was paying now even though I was only doubling the original amount). She acknowledged the mistake but was unable to give me a straight answer on what the final monthly interest would be.
Once the application was complete, she said she would do her best to give us an answer the same day. Because Monday was a holiday, she warned me that is may take up until Wednesday to get a response (fair enough). I didn’t hear back Friday so I assumed we’d be notified Wednesday. Wednesday comes… nothing, Thursday… nadda, Friday… FML. At this point we had called our advisor three times and left 2 voicemails (my tuition was due soon). We get a call back Friday at 4pm telling us that the application was rejected but that she thinks it was an error (yeah it better be!) Two days later we get a callback saying all is approved and we can go into the branch to sign the final paperwork.
I guess next year I will seek out a more reliable advisor. I don’t mind waiting… I mean shit happens but if you tell me I should hear back from you Wednesday and you don’t bother to call me to tell me there has been a delay in the process, I am not cool with that.