Bobbie’s Pizza & Subs

Don’t waste your time or money…2.5 hour delivery for a simple pizza… I was staying at Hotel literally 5 mins away… what joke, how do places like this stay in business… Very average food and horrible service… had to call twice on the status, guy on the phone has no clue what’s going on with the deliveries… never again… their are many other options available.

Extremely unsatisfied. I ordered food to be delivered. And while I understand that Ottawa received a record breaking 40 cm of snow fallen, waiting with no communication for 2 and ½ hours is ridiculous. Only to find out that they stopped delivery for 1 and ½ hours without notifying any of the waiting customers. Then they stopped answering the phones. The only redeeming quality of the entire experience was when the delivery man called to advise he would be 10 minutes and apologized for the wait. Last I checked, food industry is a customer service industry, and without keeping your customers happy how do you expect to retain business?

I have been ordering from Bobby’s pizza for a long long time. I love the steak sub and they have great pizza’s. What I really like is that they go that extra mile for you. I was really craving a pizza at 12:30 and everyone was closed — Bobbies picked up the phone and made it happen. Although I had to pay by cash because this would be the last delivery of the night they came through and made it happen. Great customer service and great value — loyal customer for sure.

This is the dirtiest restaurants I’ve ever seen.
I went there for a takeout and I’ve seen the kitchen had several bugs in the island were they cook and the employee keeps sweeping them with a very dirty rug.
Last time. Never again.

Conclusion: The worst service from any pizza place we have ever ordered from in the city of Ottawa.
My wife and I have given Bobbies 3 chances.
Our first order was a 2 months ago, a straight up order of 2 pizzas, it should have been simple but it took 2.5 hours and 4 phone calls to get our pizza delivery, it was barely warm when we got it, but it was still very tasty.
Ok we thought, let’s give them another chance, maybe it was a fluke. We ordered again a week or so later and while it was a little slow compared to other deliveries it got here hot at least, so we thought ok all is good. So we Ordered a few weeks ago again… Absolute disaster.
First again it took a long time to get here, then when it got here we had ordered 2 medium pizzas (one thin on thick) and ended up getting a bastardized combination of both on one pizza. We called the store with the driver standing next to us and the guys said don’t worry he’d send us out our pizzas and as an apology he’d only charge us for one medium pepperoni pizza, we offered to give the pizza back to the driver he said keep it. It wasn’t what we wanted or ordered so we tossed it and waited for our order to arrive. The driver shows up, after over an hour with, again, one pizza and a bill for $ 50. We were livid, we called back and after some heated discussion we agreed to pay 30 $ (the cost for the originally ordered 2 pizzas a which we never got) for one pizza and the only reason we agreed was to get the delivery guy out of our house so we never had to order there again.
The owner then calls us the next day, asks what happened, we tell him the story, he apologizes and says the next Pizza is on him and he will put a note on our account. So against my better judgement I called again tonight to redeem the free pizza, both my wife and I are sick with the flu and it sounded good. Turns out, no note on our account, no mention of a free pizza at all. The guy and the phone says «sorry nothing I can do I just work here, the owner will be in tomorrow, you can talk to him then»
This is hands down the worst service of any pizza place we have ever had in Ottawa. The pizza is wonderful, the problem is, in our experience, the pizza is never on time, never hot, or never what you ordered in the first place.
At this point I can’t see any way this place will get my business back, I am waiting for another call from the owner but I am not holding my breath that he will actually call, if he does I’ll happily post an update.
So sad because if they could get their sh*t together this could be the best pizza place in the city, but unfortunately at this point, based on our experience, it is the absolute worst.

Normally always order from here as the pizza and steak subs are amazing. The pizza always comes perfectly cooked the toppings are always generous and never seem to be disappointed with the pizza. The steak sub beats anything u can get from subway or Quiznos. Although at times the meat can be a bit fatty. But the flavours are always amazing with the combination of the garlic sauce that they put on. The only problem is DO NOT ORDER THE APPETIZERS !!! My god I have never been more disappointed with a mix of appetizers in my life. The nachos have a disgusting corn chip instead of the usual tortilla. They for some bizarre reason put olives on it which is disgusting. Then top it all off by adding the worst ground beef imaginable. We also purchased the wings which were ok at best. They were slightly over cooked and very dry as the sauce comes on the side instead of tossed like they should be. We also got the garlic bread with cheese that was also just meh and ok. The two slices were put together leaving you to either chomp through it as a sub or attempt to separate them leaving one half to have all the cheese and one completely lacking. I would recommend trying this place for pizza and pizza alone do not expect anything else on the menu to be even edible as we didn’t finish any of the appetizers we had gotten and highly were disappointed by. I probably would be leaning closer to 2.5 stars than 3 after that last experience.

I totally gave up on pizza in till I ran into Bobbies pizza! I drive across town to get to Bobbies! I am now a huge pizza fan. Only if it is Bobbies pizza! HAIL BOBBIE AND THIER PIZZA! He is the pizza nazi!

Their pizza and donairs may be good (judging by other reviews– we haven’t tried them), but whatever you do, DON’T order the hot turkey sandwich. I have never seen this before: layers upon layers of deli meat turkey smothered in gravy. I even tried a few bites and tried to like it, but a hot turkey sandwich without real pieces of turkey is just really disgusting, I’m sorry. Bobbie, please do things right or don’t do them at all…