Halifax Glass & Mirror Shop

I had used the Glass and Mirror shop a couple of times in the past and did experience good service. I had bought replacement glass for a window and even had them replace a window pane in a broken window.
Unfortunately these guys really dropped the ball when I called to address an issue with an installation they recently completed. A rock was recently thrown through one of my windows and I called the Glass & Mirror shop to take care of it for me. They did a great job responding quickly and patched the hole as best they could when they visited.
They ordered a replacement window and eventually installed it. The issue arrose when they installed the new window re-​using the old interior trim. It was broken and in bad shape. No caulking was applied and it was overall a messy finish to the job.
I called to point out that I wasn’t satisfied with the work. Fortunately I caught the owner when I called and I thought he’d happy send someone over to clean it up. Instead he defended his work saying that was standard practice and that he didn’t feel like it was a bad job. I pressed, hoping he’d offer to get it dealt with and in the end he hung up on me. When I spend more than $ 700 to get a window replaced, I expect the work to be done to a high standard.
Apparently the Glass & Mirror Shop doesn’t need your business bad enough to ensure you’re a happy customer.