TD Canada Trust

This isn’t my personal branch, but I often wish it was. The staff here are just so smiley! So happy! So friendly and helpful! Why can’t all the branches be like that.
I also love the windows here. It’s so bright and so green inside. I’ve never had a wait here, and they always have delicious candy on hand for the taking. Werthers are my kryptonite, people.
I also never get a feeling like I’m being judged here. Often when I travel outside my branch, I feel like the tellers are always going to lecture me about that one time I went into overdraft. Seriously guys, get off my back already. Please stop suggesting new plans for me to look into. Never do I need to worry about that here! It’s fantastic!
Warm fuzzies for all of you.

Honestly, this is the worst branch in Halifax. Let me start by saying TD Canada Trust is a wonderful bank that treats their customers with respect. However, this branch needs a complete staff overhaul. Countless times I’ve walked in during the 5PM rush and there are 2 out of 6 terminals being used. Resulting in a huge line out the door. This is a daily occurrence. I’ve also gone through a car loan at this branch and the level of dishonesty was baffling. After yet another poor experience, I’ve decided that I won’t be back. Do yourself a favor and go to the well run Quinpool Road or Barrington Street branches. They are wonderful.

This TD location has done me well throughout the last few years. Together, we’ve been through line of credit assessments, check orders, deposits and transfers, student loan issues– THE WORKS. And I must say, the customer service here has been consistently above average.
I’ve always been approached with kind regard, no matter what I am there for. Representatives take a proactive stance with customers, as they preform requested transactions, but also catch glitches that may be costing you more money than necessary. On more than one occasion– different representatives– have found ways lower my monthly fees. (No up-​selling or benefit involved.) I was also fixed up with an additional account that could would provide me low-​profile way to save money as a student. But I won’t get into personal banking here…
The point is, TD is great. They seem to have an understanding of what customers want, and find the most efficient way to give it to them. I was never the girl to keep track of every last penny, but through the last few years of great customer service and awareness, I’ve grown considerably cash efficient. I’ve had many good experiences here and credit TD for their exceptional service!

Some of the best customer service!
Normally I’m into writing reviews about coffee shops, restaurants and other local businesses. But from time to time I think its important to let people know where the best customer service is in the city for their bank. In my opinion, as far as the downtown Halifax area is concerned, the best customer service for TD Bank is on Spring Garden Road. The staff are a mix between new and seasoned but the majority are very friendly and helpful. For the record, the runner-​up would be the TD Bank on Quinpool.
TD Bank in general is a great bank, or at least I like it. I did work at a bank that was TD’s competitor, so I learned a lot about banking in general but also what each bank has to offer. So saying that I am with TD Bank does mean that I really have looked at the other options because I know the «behind the scenes» in the banking world from a general point of view.
So the staff are the reason I wanted to review this TD Bank. But what about TD Bank itself? I would say they are one of the best for a reason. They have many types of chequing accounts so you could find one that suits your needs, and they are as flexible as a bank could be with things such as loans.
One downside with TD Bank is that they do not have Pre-​Paid credit cards. Now I know this isn’t their fault entirely because they work with VISA and there is probably a bunch of stuff that would need to happen to get this going. But I did join Bank of Montréal just so I could take advantage of the flexibility that having a Pre-​Paid credit card has. So that is one area that they could improve upon among others.
But at the end of the day, I can’t see myself leaving TD Bank. They have great hours, great customer service and try their best to meet my needs.