Tim Hortons

One late morning to go to this Tim’s to grab breakfast and a sandwich for lunch. I figured it may be best to go inside so I don’t hold up traffic in the drive-​thru. Big mistake! I had to repeat my order 3 times, steak wrap and a sausage breakfast wrap. That was it! I waited 9 mins for this food after ordering it. I could understand if it was busy, it was not overly. I also understand that drive-​thru takes priority but come on! I watched 2 staff members argue over who was taking break first, before my food was even put on the grill.
Finally I’m served my food and I’m presented with the wrong wrap. I’m handed a chicken wrap instead of steak, so now I’ve paid more for a wrap I didn’t want. She did offer to make me a new one but after 9 minutes wait, I certainly wasn’t waiting any longer.

First off I’d like to know who decided to put a Tim’s right in the middle of the parking lot. Second, it has a screwed up drive thru, which as someone stated is an accident waiting to happen!
For the most part the customer service is decent, and the lines move quickly. They fixed the line issue where no one knew where to line up and who was next. But the location is deffinalty a deal breaker, that was a stupid idea. Not impressed at all.

We never go through the drive-​through, as mentioned — it is a death trap. It’s horrible just driving to shoppers or the gas station! There can be huge trucks sticking out of the drive-​through and into the rightmost lane. It’s quite unbelievable actually, I’ve never seen a setup this bad haha.
After parking though, there’s another weird lineup — the line inside is totally horizontal, so there is no way to know which way is the front. Every time you go in it’s different — it bothers me quite a bit because I don’t want to inconvenience anyone, but no one seems to agree who got there first! Kind of crazy haha, I don’t need this weird stress when I get my steeped tea.
Anyways! The staff are always super nice and have never messed up my order. If they are ever in a bad mood I haven’t seen it, but it’s probably because of the horrible setup.
Good place to meet for coffee– but definitely makes me wonder why it’s the only coffee shop in the general area. What is up with that?

I go here often because it’s really close to my school (Hair Design Center). It is very busy in the mornings, so make sure you leave lots of time. The staff is usually pretty nice, but I have gotten the occasion person who you can tell really doesn’t want to be there, and is really nasty about it.
They do run out of stuff quite often, but it’s because they are so busy. I usually and just going for a coffee anyway so that doesn’t really affect me.
The drive thru should be taken away completely. It is an absolute nightmare! People are in a rush, and blocked everyone no matter where you go, it’s just an accident waiting to happen.
All that being said, it’s the only Tim’s I can walk to on my school break or lunch so I will still go there.

This isn’t the worst Tim’s I’ve ever experienced, but it’s not the best either.
It has to have one of the WORST drive thru’s in the HRM (only second to Starbucks Bedford I think) which is always backed up.
If you choose to go inside to grab and go, expect a line up during peak times. I go to school near by and if I show up 20 minutes before class starts I know I can make it through. 10 minutes before class, Tim’s is not happening and I’ll try on my first 15 minute break.
Not to mention the inside line can be confusing. There are 2 doors in, but only one side where the line gets backed up and almost behind the counter and or out the door itself. This one line empties to both registers. It’s confusing and people get cranky when you don’t know what’s going on and appear to be cutting in line when you aren’t actually trying it, you’re just trying to figure out where you’re supposed to go for the end.
Some of the staff seem happy to be at work, the rest seem to be uninterested other than pouring your coffee to get you gone to get to the next person in line.
It always seems packed to the hilt with customers. There are the odd occasions where you might be able to find a seat, but don’t count on it.
All in all, get in and get out!

There are two major things wrong with this location:
1. The Drive Thru is an accident waiting to happen. At a busy place like it is, there should be no drive thru there. There is not enough room for more than a few cars and it’s right at an intersection. Cars are continously fighting to get into line.
2. They run out of everything. Extra large cups, donuts cookies… EVERYTHING. Go early or don’t go at all