Valleyview Mini Storage

Avoid this place like the plague.
Especially if you’re storing your stuff while out of country. Knowing that I would be out of country I asked before renting if it would be an issue should my billing need to be changed while gone. I was assured that it would not be.
Well, my credit card was recently defrauded. It took me a week and a half to remember that that probably obstructed my monthly payment… and when i called I was told that there was a $ 20 late fee (fine, no biggie, my payment is late and i should have been more aware of it) and that in 4 days I’d accrue another $ 20 late charge. No problem, I have a new credit card number, just charge that. «We can’t do that, you’ll have to come in in person.» What part of «out of the country» did you not understand?
No help in figuring out a way to pay other than sending post dated cheques. And no offer to waive the second late fee even though it will take much longer than 4 days for a cheque to clear customs.
The clerk was not helpful, and rude. If I were in town, I’d move my stuff out post haste. Horrible customer service and billing practices. The best I can hope for is to dissuade others from falling into the trap.

I can’t say enough good things about Valleyview Mini Storage. The staff are incredibly kind and helpful! It’s always a joy to see them! Valleyview Mini Storage offers secure, temperature controlled storage in various sizes. The first thing I noticed is how amazingly clean and well maintained the building is. You could eat off the floors! There are lots of cameras and they have convenient hours. They also sell packing and moving supplies, offer shipping services and have mailboxes you can rent.