TA Appliances & Barbecues

Found Jason (Mississauga branch), to be very rude and condescending. He is very arrogant and behaves as if he’s above even the customers. Very disrespectful for someone in sales. TA needs to teach their employees how to respect everyone, regardless of race/​culture etc. Very chauvinistic. This man should not be working in sales or dealing with anyone. He should be in a job where he communicates with no one. Absolutely the worst experience to date, I have ever had!!! He should be seriously disciplined. The company will lose customers and business partners if they have people like Jason representing them.

The customer service is absolutely non existent, as soon as you walk out the door it’s like you don’t even exist. We have been waiting nearly two months for a door swing for our fridge because it literally blocks off access to my entire kitchen, they didn’t realize until after the delivery they didn’t have what I requested upon purchase, and then they ordered the wrong door swing a month later. Been two weeks since I have even got an update call — you would think they would FedEx rush after all these mistakes, or offer a discount, but no, nothing. I also mentioned I was in the market for a new washer, but there was no way I could ever use them after this experience. You would think they would take that information and do something with it, but again, nothing. You can literally never get through on the phone to talk to anyone, it looks like we will have to physically go to the store to get someone to talk to us — what an inconvenience. Absolutely appalling customer service, I would never deal with this company again. Consider yourself warned!

My shopping experience was great. The staff were all very friendly. Our sales person Karl was very knowledgeable and personable. The products were excellent and the prices were also very reasonable. I would definitely recommend shopping at TA to friends and family.

When we went in to the store the sales person was great. He made us feel really comfortable with our choice and let us know that the manufacturers warranty was great if there was ever a problem. The problem wasn’t the manufacturers warranty. The problem was getting TA to do their part in contacting the manufacturer with the information to get our appliances fixed. It took us almost a year to get our fridge fixed so it wasn’t freezing the food, and get our ice machine working. The repairman came 7 times to fix the problem. He never fixed the problem. We threw out hundreds of dollars in food because the stupid repairman that was coming never put in a request to just replace the fridge. I guess he wanted the satisfaction in fixing the problem with hundreds of the manufacturers and TA’s dollars? I don’t know. Finally we had had enough and when we asked for the direct number to the manufacturer’s representative, that’s when they decided to replace the fridge. Then we had a problem with our dishwasher. We called in a service call and were advised it would take a day or two to hear back. 5 days went by with no call. Finally we called back and were told that whoever had answered the phone never put in the request to the manufacturer. NEVER BUYING APPLIANCES HERE AGAIN! Also, the brand of appliances we purchased was a high end brand and the total cost of 3 appliances was over $ 8000. So these weren’t a cheap brand either. Buyer beware!