Gandy Installations

The customer service was awful. Take your business elsewhere people.
I am legalizing my basement suite so had to put fire dampers into the ducts and install a duct type smoke detector. The city inspector actually recommended Gandy so I thought why not go with it.
Cory came over and gave us a quick quote which was nice. But the quote was vague, with no price breakdowns in any way. Just straight up $ 1800. I asked for a breakdown and Cory said «it’s for the cost of materials with mark up and labour, taking about 4 – 6 hours». I don’t know about you but that’s not my idea of a breakdown. Regrettfully, we went with them anyways since I wanted the job done asap.
Day of install, 2 guys showed up 40 minutes late and were done in less than 2 hours. I was out in the garage and didn’t get notified that the work was complete. I expected to get a walk through of what was done, or when I could lock up, etc, but no, they just left. At least they had cleaned up after themselves which was great. All that was left were pieces of the ceiling they had cut out. No manual or specs for the special duct detector installed. My electrician needed the specs in order to wire and initialize the duct detector. So I contacted Cory who didn’t get back to me until called him again in 2 days to follow up. The guys told him they had left it on the furnace which they didn’t. I looked all over the place. Another day later, still no reply about the specs. I ended up having to google it and print out the manual and specs at work b/​c the next day the electrician was coming to do the install.
Day of invoice, I got the same vague style bill of $ 1800. No breakdown of what cost what, how much the labor was, what the markup was, etc etc. I contacted the clerk for a breakdown and instead of getting one, all I got was attitude. She stated I should have requested a detailed breakdown at the time of the quote. Uhhhh… I DID! There seems to be little communication between the office staff and the guys that go out to the jobs. I just don’t understand why it is so difficult to get a breakdown. It’s not an unreasonable request even though they made me feel like I was asking for the moon. It’s almost as if they’re hiding something or lying about the cost of things. So frustrating dealing with these people.
I never did get a detailed invoice or an apology for the shitty customer service.