Spa Utopia & Salon

Great customer service and very relaxing. Go frequently for a massage. Thought I’d try a mani and pedi and was disappointed in the colour selection. Will return for a massage but not to get my nails done.

My sister lives near the Langley location, so I took her there for the luxury designed for you facial for her birthday. For the price ($ 159 + GST each), I was not impressed and feel I got very low value for my money. I have been to much nicer spas that were less expensive.
My biggest complaints are:
1) The girl who did my facial was very young and has many years experience to get under her belt before they should charge her out at this price. She was pulling on my skin because of lack of moisture during the exfoliation and very noisily cleaning up behind herself during the entire facial (not very relaxing for me).
2) The changing rooms are tiny and way too crowded for the amount of people that were there on Sunday. I felt like I was taking a shower in an RV Camper shower it was so confined. We were bumping into people in the common area and it was not relaxing trying to navigate around in such a small, busy space. There were also minimal products put out to freshen up with after.
3) After I booked the facials, I happened upon some gift cards at Costco (pay $ 200 for 5 $ 50 gift cards) and also received a $ 150 card from my boyfriend as a gift. I was informed when I paid that I could not use any of the card’s value towards the gratuity. The only reason I can see they would do this is an attempt to profit off of the amounts leftover on the cards that people may never return to use. A cash grab.
I cannot speak for the Vancouver location, as it has been a few years since I visited there, but I do not recommend you waste your money at the Langley location. I am sure there are nicer spas out that way that will give you much better value for you money.

Not impressed at all. I have been to Spa Utopia before and it was okay but today was the worst experience and a waste of my money. I went in for a 75 minute hot stone massage with a «Registered Massage Therapist» and it was only 60 minutes. My «Registered Massage Therapist» was taking her sweet time doing other things — drinking water, diddly daddling and who knows what other things but I know for sure that she was not doing her job. I will never come here again. I highly recommend Pink Lime Spa as they know what they are doing AND it’s cheaper.

I went to Spa Utopia for the first time today and it was such an amazing experience! The staff are extremely friendly and I love the atmosphere in there. Cindy, my RMT, was fabulous! I’ll definitely be back (when I can afford to pamper myself again…)

Beautiful and serene in the back waiting areas. Expensive. Many workers are kind. Some old timers forget who they are and where they are. But after a few years of being told visit after visit «your toe nails are so bad — it’s taking too long to do your feet– we will have to skip the massage or the wax soak» «your skin needs help– aren’t you using the products» «put down after put down»…I decided its best to go cheap again with the chance of infection and scalding of my feet both from water and wax. I don’t need to pay double — triple to get put down each time I go. Each time I smile and leave feeling less than when I went in. If it takes more time to do my ugly feet or wax my tough skin… Go over… don’t complain to
Me about going over the appointment each time because of me it my body parts. Over 2 years and I’m done thanks to the support of my friends saying «you are paying for a service and should be treated every time accordingly– like a pampered queen»

I came here on my birthday with my Mom. She wanted to pamper me and decided since she has heard such great things about Spa Utopia we should go and check it out. WHAT A MISTAKE THAT WAS!
We were greeted by a (looked hungover) receptionist and the manager. The manager escorted us to the ‘bathroom/​changing room’ where you undress and get into your robes. We then sat and waited… and waited… and waited until finally the lady came and took me for my facial. It was a great facial, and very relaxing and seemed like she knew what she was doing. Everything was great and my Mom said her massage was excellent! … We then went into the change room, and I noticed a sign for ‘complimentary makeup’. Since I had a facial my face was very red and blotchy. Since it was my birthday we were heading from the spa to have lunch with my whole family. Before we left I mentioned to the manager how I would like to take advantage of the ‘complimentary makeup’. Just a touch up on my face before I go and see my family who was waiting for us at the restaurant. The manager rolled her eyes and said they were to busy to do it. I told her my situation and how I would just appreciate a little foundation, nothing major just to cover the red spots. She then through a fit (EXTREMLEY UN-​PROFESSIONAL) and told me I should’ve thought about that before I came. She is right, but who says that to a paying customer?
I then said, i can do it myself. She said no, she will get the receptionist to do it. The receptionist (REAKED like alchohol) quickly through some foundation on my face. I thanked her and said sorry for the inconvinience and AGAIN the manager rolled her eyes. I refused to pay. I walked out. I’ve never been treated like that in my life and I will NEVER go back. I discourage everyone I know from going there.

I used to love going to Spa Utopia, but recently I have felt the prices are getting too high. I don’t enjoy getting my hair done there any more because of the pressure to purchase products. The last two times I have spent big bucks getting my hair foiled, cut and styled to walk out with very little of what I asked for. Just a huge bill when I leave.

The atmosphere at this so spa is so relaxing and the décor is beautiful. I went for a massage. When you get there you get robes to change into and wait for your appointment in the lounge. They offer tea water, dried fruits and nuts while your waiting. They also have a steam bath to use while your waiting or after your treatment. They have everything you need. I didnt have to leave feeling sticky with massage oil. You can take a shower and get completely ready. They have registered and non registered massage therapists you can choose from. I also saw a full salon there as well, they offer a variety of services. The staff is also very friendly and they make sure your comfortable.
There was a mistake with my booking, and i needed a rmt because i had an open icbc claim, so i had to wait an extra half an hour for my appoint when an rmt was available. I didnt mind though because the lounge so relaxing, but they did give me a discount because of the mistake, so they have excellent customer service.

This is a cute spa, they have a warm comfy atmosphere and the customer service is great. This location is smaller than the down town location but it is still nice. They offer water tea or coffee and fluffy robes to change into
I came in for a eyebrow wax and an eyelash tint. My eyebrows turned out great, my tint was another story. The technician did ask me to let her know if I felt any stinging but since it wasn’t too bad I didn’t say anything. When the 10 min wait was over the tech discovered that the tint had run creating a not so lovely raccoon look.
She tried to get as much of it off as she could, she even went hunting for several products it try. She was able to tone it down quite a bit but I was still a bit freaked out since I was heading off to work .
The manager came to speak to me and offered 50% off for the tint (I should have pushed for free, actually SHE should have given it to me for free) she also gave me a sample of an ex-​foliating cream and she had the make-​up tech apply concealer for me.
The next day most of the raccoon came off in the shower and my lashes stayed looking great. The manager and the tech called me the next day to see how I was doing.
So the end results were good, and the customer service was great.
post script– at their other location I was told that I may be one of the few people who can’t use this specific dye so they got a better rating.

Alina has left and I have followed her to another salon. You can’t just leave your eyebrows to just anybody you know… and I resist change…

This is a great spa, and a fine place for a haircut. It’s not a place where you go looking for the most inexpensive spa treatments around however. I’ve been probably twenty or so times, mostly for haircuts, occasionally for massage treatments. You can have a glass of wine while you are there, and some light snacks if you are waiting for your massage. However I found the pre-​massage amenities one of the best parts of the experience. I can only speak for the men’s side of the equation, but the prep-​room is fantastic, nice big shower, clean sandals to wear, eucalyptus infused post-​shave face towels, cucumber water to drink and all the balms, lotions, shaving creams and aftershaves a guy could want, alongside decent disposable razors. It’s just a great feeling to come 30 minutes early, chill and clean up prior to the massage treatment.
Every massage I’ve had has been good to great, the surroundings clean and comfortable. I’m a person who really demands cleanliness in my spas. Utopia has always been immaculate with their housekeeping. The atmosphere is relaxing, and I get to hang out in my terrycloth robe in the lounge area after my treatment, enjoying a nice Gewürztraminer with some suspicious, well-​kept, middle aged ladies.

This is not the place to go if you are trying to pinch pennies!
That aside, the atmosphere, staff and services here are perfect!
There is a steam room, little stations of different teas, water and fruit and nuts, little touches like getting an orchid with each visit and free makeup touch ups afterwards make this the best relaxation money can buy!

Love this spa! Always a nice and relaxing time whenever I come here. I tried the 75min Designed for U facial and it was amazing; I almost fell asleep (maybe cause the bed was nicely heated and warm and the esthitician tucks you in nicely in your bed). My face felt nice and clean when I left and wasn’t overly greasy looking like other facials I’ve got in the past. The products they use smell really nice too and you get a choice between a foot massage or a scalp massage!
If you’re looking for a relaxing facial, definitely try Spa Utopia.

Now if your looking for the ultimate spa experience Spa Utopia is definitely it. They really know how to make you feel relaxed. With free beverages, and snacks by the fire while you wait for your services, they also have a steam room to use too. Roam around and relax in your rob and slippers in the lounge areas. The place smells like eucalyptus. The services are really great too. But my only complaint is if you want a deep tissue massage unfortunately they do not offer that. Maybe it was just the girl I had one day, but she would not massage with very much pressure. But other than that this place is truly amazing!