Apple Store

One of the most spacious Apple stores that I’ve been to. Lots of staff, I’m not sure how busy it gets on the weekend but I was helped immediately.

Awesome service. I can never complain about their staff customer service skills. The minute you walk in, someone’s usually available to help you. Walked in today and asked the rep to replace my cable and all they ask if you have the phone that it came with. Sat down at the Genius Bar and within 5 mins a woman came up asked my name, looked up my serial number to see if i had to pay for it or not (Within a year I don’t think you do). Gave me a new cable and out I went.

This Apple Store has some of the meanest people here. Don’t really care for support. But they always have a bunch of appointments that a plus.

The only reason I set foot in this place is because Rogers doesn’t service iPhones.
The two times I have been here I made appointments only to have the «geniuses» serve walk ins before me and I end up sitting in the waiting area for an extra 30 minutes.
Both times they completely ignored the information I sent with my reservation (problem, whether or not I followed the diagnosis steps on the website) and told me to restart my phone. I don’t know about you but turn it off and turn it back on is common sense for someone who was raised with technology.
the only reason why they get two stars is they replaced my iPhone 5c charger at no cost when it died.

If you are looking to get your computer repaired for a reasonable price in a reasonable amount of time. Do not go here!!!
My GPU died causing me to replace my $ 600 logic board, that’s a price of a decent PC. So ok, I have no choice other than buying a PC. Which now is looking like a pretty damn good option after being without my computer for OVER A WEEK!!! Which is HUGE for a freelancer to be out of work.
They keep no stock of replacement boards on hand and have no express shipping for the parts.
Also they told me the part would be in on Sunday so I drove an hour to the store so I wouldn’t miss it… The part isn’t coming till Monday…
Also my cord caught fire and they didn’t seem to care.

Great service. While away on vacation my iPad died. Went online to find an Apple store and made an apt for this one that was on my route.
Replace my iPad and on my way. The iPad was old and out of warrantee so we had to pay for the swap but what else can you do with a cracked screen.
Great service.

Went there opening day and everyone was extremely friendly and helpful.
And don’t listen to the comment by Anastesia H. She would have had the problem if she booked a genius bar appointment before she left her house and wasn’t so difficult when being asked about giving her email.

Oh, dear. Apple Store, you are not tasty.
The power cord to my computer burned before my eyes. Checking online, I saw that this has happened to many, many others. I called the Apple Store to see if this was covered by warranty, and whether they had the replacement in stock. The answers were 1. we don’t think so and 2. yes. Off we go to the Apple Store, with the burnt cord and our computer serial number in hand. When we arrived, we were told that it would be two hours before a «genius» (those are derisive quotes, for reasons that will soon become clear) could speak with us. Since we only wanted the replacement cord, not a consultation, we politely asked if someone could help us earlier than that. No explanation was given for why we weren’t told when we called that there would be a wait, or that we might want to reserve a «genius». For reasons that are unclear, they provided us with a «genius» who was apparently training another «genius» and said that he would show her how to do this very complicated transaction. He took our burnt cord walked to the wall and selected the replacement. Whew, that *was* complicated, wasn’t it? We put the burnt cord on the counter but «genius 1» said that they couldn’t have it in the store (bad for business?) and they we should throw it in the garbage just outside the store.
But the Apple wizards weren’t done with us yet. In order to make a purchase, they INSIST that you provide them with an email address. We declined. The sales associate stated that he «needed» an email address to which we replied that his «need» to have it didn’t translate into our «need» to give it up. We left, throwing the old cord in the garbage as directed.
And now for Le Whopper — THEY SOLD US THE WRONG CORD. I kid you not. Even though we had in no way abused the original cord, and even though we had to buy a new one at our expense although this is clearly a common problem with Apple computer cords, and even though we brought the original cord and our serial number, the «geniuses» (two of them, mind you) sold us a cord that didn’t fit.
After waiting on hold for I don’t know how long, we finally spoke with a manager (Wayne) who was very apologetic. He couldn’t figure out why this had happened since we brought the original cord. Of course, we could no longer show them that cord since we had disposed of it as we had been explicitly told to do. I explained that I expected a discount on the correct cord, but Wayne said that he couldn’t give a discount unless I attended in person with my credit card. Trip number two ensued.
I am now home with the cord, but I am not happy.