Dolce 21 Dessert House

I have see the photos all over Instagram and Unilocal and could never figure out where it was!
Finally I found out it’s hidden INSIDE Pacific Mall!
After wandering around the mall for a good 20 minutes I finally found it! So small and cute! The owners are so nice and friendly! They even have a stamp card for every time you buy an ice cream! When you eventually buy enough you’ll get one free.
So after I had read all the reviews I ordered the cotton candy swirl ice cream. (Tiffany blue and green tea ice cream) topped with cotton candy and in the bottom of the cup caramel corn! SO CUTE FOR PICTURES BUT NOT THE BEST TASTING…
The ice cream was average. The cotton candy was made fresh on the spot.
I wouldn’t go back. Unless I want to impress some friends with a really cool dessert and photo!

Came to Dolce21 on a «girls» day out with my friend.
We saw a lot of cute IG posts of the soft served ice cream and wanted to give it a try.
COTTON CANDY with Matcha ice cream (³⁄₅)
(with caramel popcorn)
I love cotton candy: D The cotton candy of the day was grape flavoured. It was so yummy but I honestly wouldn’t be able to taste the difference in the cotton candy flavour unless they give me a different flavour to try lol. It’s probably one of the most fancy looking items on their menu — good for IG purposes.
The matcha ice cream was a bit powdery and had a bitter green tea taste to it; I would’ve liked this soft serve ice cream more if it was more on the sweet side. Also, if they added more caramel popcorn in the mix with the ice cream, it would’ve given a better texture to the dessert.

At $ 7 a pop, their iconic cotton-​candy-​topped soft serve was decent, but underwhelming. Unfortunately, it’s just not a very well-​composed dessert.
I got the cotton candy (flavour of the day was grape) with green tea and Tiffany vanilla swirl ice cream. The problem is that while they’re paired together, it’s really two separate things. You can get to the ice cream without eating almost all the cotton candy and by then, your ice cream is somewhat melted, which wasn’t an issue for me, but just by definition, it’s «soft serve», not «melted serve».
The ice cream itself was average, borderline mediocre. Tiffany vanilla, which I assume is named after its blue colour, had a strange taste that I couldn’t put my finger on. The green tea was similarly vague; you taste the slightest bitterness of green tea and the rest of the flavour never makes an appearance. I would work on developing the soft serve flavours more, keeping in mind that the sweetness from the cotton candy will affect the sweetness of the soft serve. The cheddar and caramel popcorn at the bottom felt out of place (at least the cheddar did!)
My friend got the affogato, which contains hot coffee, so by the time he finished the cotton candy, his ice cream became a beverage. While affogatos are halfway between a drink and a solid dessert, it wasn’t exactly what he was expecting and he gave it a 1 out of 5.
While it’s interesting and Markham is all about gimmicky desserts, I think Dolce 21 would benefit from putting a little more thought into the eating experience. Cotton candy on ice cream is unique, but does it make sense?

Came here on a Saturday. Checked Unilocal to see when they open and it said 12 but once I got there they were still closed. Walked around the mall for a bit and came back around 1.15pm. I started to look at menu and an older lady (possibly the owner) approached me and suggested a few options. I decided to go with the green tea lychee cotton candy. The cost was affordable around $ 6 – 7. The appearance was great! Love the cotton candy look! Super fun to eat and looks amazing.
The concept looks cool but by the time I finished the cotton candy on top the ice cream mostly had melted lol. At the bottom of the cup there is some popcorn. It tasted pretty bad with green tea ice cream.
I think I would come again but forgo the cotton candy next time.

First off, I really appreciate the owner commenting and reading my review. In addition, the owner also sent me an invitation to give their matcha another try (and they put it on the house!) as they have taken my review into consideration making the matcha flavour more prominent.
They recommended the Green Tea Matcha with Mochi Balls and so I opt in for that. This one did not come with cotton candy however, they did offer mkre toppings. The bottom was filled with rice crispy cereals then a large swirl of matcha ice cream along with 4 mochi balls, 2 teddy bear cookies and pocki sticks and a good amount of red bean paste. I was very eager to re-​try the ice cream and I gotta say… it was A LOT better compared to the first time I had it. You can definitely taste a lot more of the matcha flavour ~ Hooray! The red bean paste I’ve had is usually overly sweet but, this stuff here is done quite well. Not too sweet, perfect with the ice cream. What I fell in love with in this cup was the mochi. The mochi were not too chewy, just the right consistency and sweetness. My love for mochis has rekindled. Thanks for the invitation again!
Still haven’t tried their drinks yet and will stop by for one once I’m around again. I also heard they have new cotton candy flavours; I’m excited to try those as well.

If you’re looking for this stall, it’s on the east side of the mall (so the right side if you enter from the side with the stairs.) It’s a little stall with no seating, run by the cutest little elderly couple (at least when I was there today.)
They have a pretty extensive menu with drinks and shakes, but the main thing that draws people here is their soft serve, which can be topped with a variety of things. They offer the ice cream in two flavours — Japanese green tea, and tiffany vanilla, which is a beautiful tiffany blue colour but apparently just tastes like plain old vanilla. You can also get a twist version which is a mixture of the two flavours.
I got the Japanese green tea ice cream with honey comb. I originally also ordered cotton candy topping for an extra $ 1 because I wanted my Instagram photo to look SUPER impressive, but alas their machine was broken. I still enjoyed my ice cream though (probably even more than I would have with the cotton candy.) The green tea flavour is not super strong, but is definitely still there. I liked that it was not too sweet by itself, but the honey comb added a bit of extra sweetness which made it more delicious — plus I didn’t feel guilty for the added sugar because it was natural! From a honey comb! (Don’t correct me if I’m wrong.) I will say that the portion ended up being too much for me to eat in one sitting — I wish I had friends to share it with #foreveralone
I paid $ 8 for my ice cream after tax, but considering the portion size and taste I thought it was worth it. I actually liked this place better than Tsujiri’s (downtown), mostly because there wasn’t a ridiculous wait time and I really really liked the honey comb. There were pine nuts at the bottom of the sundae, and I liked those better than the brown rice I had at Tsujiri’s too. I can see how some of the other ice cream combos might be a letdown, especially the tiffany vanilla ice cream if people were expecting something special, but I’d definitely recommend the green tea ice cream with honey comb! Tastes and looks great so you can get that money shot for the Insta — win win.

I’m always a sucker for pretty things even if they’re not very good. This was one of them.
Their booth is really pretty especially when every other store around it is a cellphone case store.
I got the Tiffany Vanilla with red bean moshi and their honey cake.
First off, the Tiffany Vanilla is just an icecream dyed blue — it was pretty but the quality of the icecream was subpar; it was like a mixture between icecream and slushies. I wanted the creamy and smooth icecream):
Secondly, there were 2 pieces of red bean moshi. They were good — but c’mooooooon for $ 10 I deserve at least 3.
The honey cake wasn’t as good as I thought it would be. The lady at the counter kept on mentioning Japanese specialty cake and it really raised my hopes.
It was really, really, really good to look at but besides that — no thanks.

2.5* As per Janey’s review, Dolce 21 is location on the main level of Pac Mall, on the east side. If you come in from the main entrance of the mall, walk to your right, towards the back of the mall. Nathan Ave + 138^th Street is the «intersection».
It’s a family-​run business, so I’m hesitant to give it less than 3*s. Lady who was manning the cash was very sweet.
In summary, they have a soft-​serve machine that has Green Tea, «Tiffany Vanilla» (whatever that means), & a mix of the 2 flavours. And on top of that, there is a whole slew of options of crap you can put on top of whatever soft-​serve flavour you select! I’m sure that all the toppings are pre-​packaged and not made in-​house or anything like that, re: honeycomb, red bean mochi, mixed, coloured popcorn, etc.
Since I didn’t want anything too sweet, I tried the Green Tea soft-​serve on its own and it was over $ 5! (A bit steep in comparison to other places in the mall or Wooffles & Cream.) The flavour of the soft-​serve wasn’t good. It smelled somewhat fermented, a bit wine-​like. No trace of green tea at all.
Soft-​serve with various toppings were ~$ 6 – 7. If you ask me, it’s a bit gimmicky, than quality/​flavour.

– My First Impression –
This is definitely the dreamiest and the prettiest ice-​cream I have ever eaten. After seeing countless pretty ice-​cream photos on Instagram, I’ve decided to play a visit to this dessert house and give it a try. The store itself was very bright and clean. I was lucky that there was no line up. Since I really wanted to try everything on the menu, I asked the store owner for advice. They told me their bestseller items and I decided to go with his suggestions.
– Food and Drink –
I ordered two ice-​creams:
1. Cotton Candy Affogato on mixed soft serve ice cream (Japanese Green Tea + Vanilla)
2. Japanese Green Tea Mochi with Japanese Green Tea Soft Serve Ice-​cream
For the cotton candy ice-​cream, I liked how the espresso taste wasn’t too strong and it balanced the sweetness of the ice-​cream. Since the cotton candy was very, very huge, it took me quite a while to finish everything first before start to work on my ice-​cream. I was quite surprised the ice-​cream wasn’t completely melted. The caramel popcorn in the bottom was a nice-​touch. It added an extra layer of texture. Since there were too many things going on with the ice-​cream cup, I could not really taste the difference between the green tea and the vanilla ice-​cream. However, the Tiffany Blue colour vanilla ice-​cream was definitely Instagram worthy.
I actually liked the green-​tea mochi ice-​cream. The mochi was very soft and chewy and I could actually taste the green tea flavor in it. The koala and waffle cookies on top and the pine nuts in the bottom of the cup were very crunchy and it mixed well with the ice-​cream.
– Overall –
I would definitely come back to Dolce 21. Pretty and tasty ice-​cream, amazing service, plus a very cute and obedient puppy. I am normally afraid of dogs, but this is the only one that I am not afraid of in person. :)

After seeing several photos of Dolce’s cotton candy topped desserts all over Instagram, I just had to come try this place out! The items are all very unique, so I have to give them credit for that. The service is pretty good as well — everyone behind the counter is really nice and knowledgable.
I had the mix of green tea and vanilla soft serve ice cream with cotton candy affogato. The dessert was aesthetically pleasing, but I would not come back. I didn’t really like the ice cream, and though the cotton candy add-​on was cool, the items didn’t mesh well together. I found the whole idea of having to eat a huge amount of cotton candy before being able to touch the ice cream slightly absurd, because by the time I finally reached the cup to scoop a bite, the ice cream had melted. Overall, everything was WAY too sweet for me and didn’t taste that great.
I would recommend coming if you’re into super sweet desserts… But if you can’t handle the sugar, this place is not really worth it in my opinion.

Saw all these pretty pictures and I had to try it when I was at pmall today.
Got a twist red bean mochi ice cream. The presentation was great and cute. I agree with others that the Tiffany vanilla was a bit sweet. The mochi was ok but bf didn’t like it.
It’s a one time thing for me

Actual Rating: 3.5
Wifey had another dessert adventure with her nursing loves, unfortunately sans hubby. Wifey and hubby had previously tried this place out on another one of their random night out. So obviously, nursing loves had to be introduced to the yummy treat.
Another dessert place adding their own unique twist for ice cream lovers. So many options to pick from… Essentially, you pick what flavour ice cream you want and you get to top it off with cotton candy, or brownies, or honey comb, and many other. A lot of options to chose from and the affogato special is a must try. On first visit, hubby (NOT a coffee drinker) loved slurping the dredge of melted matcha ice cream mixed with espresso.

A lot of IG hype. Tried the Japanese mochi ice cream and it’s slightly better than Tsujiri. Kinda expensive for what it’s worth. Probably going to go one time and that’s it.

I love the originality with their signature toppings and their ice cream. Also, the owner (the guy) is very helpful and nice.
I ordered the matcha red bean mochi with matcha/​vanilla tiffany blue soft serve ice cream. What I like about Dolce is the toppings are fresh (mochi and red bean) and the ice cream is not too sweet.
I would be coming back to this place again to try the other flavours they have and their candy milkshakes

3.5 exactly.
Last minute trip to PMall and thought, perfect! I can finally try Dolce 21!
I was totally confused on how to order and not many of the options really spoke to me. The cotton candy LOOKS cool but I wouldn’t want to walk around with that. I don’t even like cotton candy that much. I decided to get the affagato since I love coffee flavoured anything, ESPECIALLY coffee ice cream. I got the swirl of the green tea and vanilla ice cream. Honestly, I highly recommend this. Even though this was my first time, I really think they are better together. My ice cream was actually delicious with the hot coffee poured over it. it melts the ice cream a little, which is just how I like my ice cream. A little melted. All my friends I were with were actually jealous of what I got. Yay me! My friend that got the cotton candy wasn’t a fan of the ice cream and actually threw half of it away. He just could not finish it. Oh ya, this is a LOT of ice cream. I don’t think I would’ve finished it either if it wasn’t for it turning into liquid.
I wouldn’t come back. It was a one time thing for me. I’ll stick to my taro ice cream wrapped in a waffle.

If you’re all the rave for instagram-​able desserts & unique sugar-​overloaded drinks in Markham, this is the place for you! It’s a takeout shop in Pacific Mall located on the East edge (Nathan Ave + 138^th Street). They have hot & cold teas, lattes, milkshakes, detox drinks and their infamous premium soft serve cups. There are even beautifully designed props you can take pictures with!
Ferrero Rocher Candy Shake Shake ~$ 4.95S $ 5.95L– the best chocolate ever in an easy-​to-​drink format. So tempting to overdose on it. It’s like diabetes in a cup, but it’s so worth it. You have to try it at least once!
Sweet & Sour Detox Zhumei ~$ 4.85S $ 5.50L — It’s a little too sweet to be considered a detox drink for me but it’s comforting to see grape skin in the drink. Both flavours work well together and you can taste both the grape and lemon.
Rosey Latte (Rose, Honey, Latte) ~$ 4.5S $ 4.9L — It’s what you’d expect with a sweet rose perfume smelling syrup. Has the bitterness of a latte yet it tastes like rose candy has been melted into it. It’s only good if you are a fan of coffee. Once in awhile, re-​mix the syrup in with the rose petals and foam.
Soft Serve + Topping $ 6-​$ 7
Soft Serve: Get the green tea for taste, Get the vanilla for aesthetics
Topping: Honeycomb is my favourite topping so far. I will probably try mixed popcorn or mochi next time. There’s just so many combinations @u@
One of these desserts/​drinks will fulfill your sweet tooth for the entire day! I recommend sharing it with someone

Honestly, I was a bit disappointed by this place after all the hype on Instagram.
The staff are extremely friendly, and they do have an ongoing special where if you post a picture on Instagram or Twiiter, you get a coupon for a free dessert.
I ordered the honeycomb matcha and tiffany blue vanilla soft serve ($ 6.95). The matcha soft serve did not have a very strong taste which I was pretty disappointed by. Also, the tiffany blue vanilla was way too sweet, and was just so overpowering. The honeycomb was definitely the best part of the dessert. Overall, it was really overpriced for what you received, and was just way too sweet for me.
Atmosphere: ³⁄₅ | Service: ⁴⁄₅ | Price: ²⁄₅

I was looking all over for this place in Pacific Mall. There is no easy way to desribe where it is because you know how every spot in this mall looks the same. Best way to find it is to use the front entrance map and look for unit B35A on the main floor.
I was really excited to try this place out. The dessert is visually appealling. While holding the dessert around the mall there were many people I saw thier eye sockets pop out and say what is that?
Matcha ice cream with honey comb and red bean mochi $ 6.95. It also had those Koalo cookies you find in Chinese grocery stores and a small waffle. The waffle tasted fresh and went well with the ice cream. There was alot of honey mixed with the ice cream which tasted good but it was overly sweet even for me. The ice cream tasted good but it wasn’t really smooth like I thought it would be.
Twist ice cream (matcha and vanilla) with cotton candy $ 5.95. This one also had popcorn in the bottom of the ice cream and a chocolate waffle stick to hold the cotton candy in place. This one also tasted pretty good and worth a try. Once again the ice cream not as smooth as what I thought it would be.
Too bad there is no seating because you really need to sit down to eat this properly. We just ended up sitting at the side exits of the mall where there are benches.
Its a good concept but nothing really blew me away. Definately worth a try.

I really enjoyed Dolce 21 and was glad I followed the Instagram hype on this place!
I had taken a trip with my two other sisters to Pacific Mall and after a filling lunch, decided to get ourselves some dessert. I remembered seeing Dolce 21 on Instagram and offered to try this place out.
Service was great, very friendly ladies behind the counter who were very knowledgeable about their menu, and answered any questions with a smile. That’s always appreciated!
Of course my sisters and I had to order the most posted food item on Instagram, and I can’t recall the name of it. But it’s a soft serve with a few other toppings, topped up super high with in house lychee cotton candy.
First looking at it, it’s of course very, very aesthetically pleasing and different from other things you would normally get from any dessert place. I had ordered mine with both vanilla and matcha swirl, but you can’t really tell since that strong bright colour of the blue vanilla really stood out.
To break it down, the bottom layer was of candy popcorn. I’m really, really not a big fan of candy popcorn so I had only tried one and left the rest. Then above the popcorn you have their soft serve which was a real treat! Perfect sweetness and texture, and that funky blue colour really makes you wonder. The ice cream is then topped with some decorative sprinkles, not much to say on that. Then it was topped up high with their lychee cotton candy. I’m a little bittersweet on the lychee cotton candy as from first bite, the first reaction I had was a SUPER sour punch in the face, then came the lychee flavour and sweetness rolling in. And as an extra, there was this what I can only describe as a Nutella tasting wafer roll stuck in.
I enjoyed the dessert as a whole, but for sure it’s something to be shared as there’s a lot more offered than meets the eye. Next time around I would so order the same soft serve but I don’t think I’ll be getting the cotton candy option again as there was just A LOT of it and ended up plopping it right off my ice cream and placing it on a napkin just so I could get to my soft serve before it melted. I also do want to try a few of their drink options.
I highly recommend Dolce 21 if you’re looking for a cute dessert pic for your Instagram! And also as a treat to yourself!

I’m pretty disappointed with this place. Although service was good, I wouldn’t come back to get the soft serve. Maybe it was just too much hype on instagram?
I got #9 on their menu — Japanese green tea mochi which came with red bean topping. Why stop there? I added the lychee cotton candy and made the soft serve a swirl of Japanese green tea and tiffany vanilla.
It came with a chocolate stick and I paid $ 9. I found that there was A LOT of cotton candy which I got tired of eating pretty quickly. The mochi was *meh* (I’ve had better) and for some reason the soft serve tasted weird. It wasn’t very matcha tasting or vanilla-​ey… just strange. Perhaps the other menu options are better but I wouldn’t go out of my way to go here.

Saw pictures of soft serve from this place on instagram and thought it looked pretty good so I was excited to try it out. Its located inside pacific mall on the side that has a lot of cell phone stores. The staff was very friendly and welcoming, but unfortunately the soft serve did not stand out to me. I tried the japanese green tea mochi (it doesn’t mention anywhere but it comes with red bean azuki too) with green tea ice cream ($ 6.95), with added honey comb for an extra $ 2. After tax it was over $ 10 — definitely not worth it’s price. The green tea soft serve was very bland, and had no green tea flavor to it. I’ve definitely had better green tea/​matcha soft serve in Toronto. The toppings were «meh». The red bean and honey comb made it really sweet and really over powered the green tea flavor in the beginning, but half way through you’re left with nothing. They gave two pieces of mochi, and the staff was nice enough to offer us an extra piece of honey comb since we were sharing.
Overall, I would not be coming back for any more soft serve, maybe just for their drinks.

Dolce 21 Dessert House is a new dessert place located inside Pacific Mall. I tried the Ferrero Rocher candy shake in large size which is essentially a milkshake made with Ferrero Rochers, milk, and ice cream blended together. Then it is topped off with some rainbow coloured candy bits which is why they named it a candy shake. It is $ 4.95 for a small and $ 5.95 for a large. The shake has a very rich taste of the Ferrero Rocher chocolates and any chocolate lover would love this! However I would prefer not to have the candy bits inside because it takes away the smoothness of the milkshake. They also sell soft serve ice cream in interesting combinations such as soft serve with cotton candy. Overall I enjoyed it and would likely come back to try their other milkshakes!

A swirl of blue ice cream with a mountain of white cotton candy on top? Honey comb. Wait, HONEY COMB?! Who wouldn’t want to try it?!
Came here today with my friends and ordered the Cotton Candy with Tiffany Vanilla ice cream and the Honey Comb with the twist (Green Tea & Tiffany Vanilla ice cream). I was so eager to try the blue ice cream since I thought it was cotton candy flavour but to my disappointment, it was only vanilla ice cream dyed blue…
The Cotton Candy came with colourful popcorn, a swirl of an ice cream of your choice, as for me it was the Tiffany Vanilla then topped with a puff of lychee cotton candy and a chocolate cookie straw. The cotton candy surprised me when I took my first bite. I mean, LYCHEE FLAVOURED COTTON CANDY?! WHAT?! It was so tasty with the ice cream I find. However, you gotta be careful eating this thing. I mean, with a mountain of cotton candy you just can’t dug into your ice cream right away. Either you set the cotton candy aside or eat all the cotton candy first then attend to the ice cream. As for the ice cream, it didn’t taste much like vanilla as I find the flavour of vanilla to be lacking. It tasted more like cream however, I did enjoy that it was not overly sweet. The popcorn was tasty as each colour has its own flavour however, you’d have to eat these things quick or else it’ll become soggy from absorbing the ice cream.
The Honey Comb wasn’t that much different compared to the Cotton Candy. It came with a small piece of honey comb and waffle cracker drizzled with honey. I was quite disappointed with the ice cream yet again. Like the vanilla ice cream, the green tea tasted more like cream. I found that the green tea flavour in the ice cream was lacking. Secondly, the honey piece was quite small… small as in two loonies combined. So, how does honey comb taste like? Well, of course you’ll taste the honey and as the honey dissolves you’re left with a piece of tasteless waxy-​like substance in your mouth. The waffle cracker was really good! Tastes just like the egg waffles you get upstairs in the food court.
Overall, I didn’t find anything special about their dessert except for their toppings and presentation. Pretty pricey imo. The Cotton Candy was close to 6 bucks while the Honey Comb was close to $ 7. I feel like they should be more generous with their toppings especially with their honey comb and waffle cracker. Additionally, they should offer more variety for ice cream since they only have 2 flavours to choose from.
Will not be trying their soft-​serve unless they have a new flavour or the flavour in the green tea and vanilla improves. However, I am still interested in trying their drinks to see what those are like.

The owners are lovely. However, we had a bit of a glitch today getting my order right. Used my coupon today, the one I got for posting up a picture of my last order onto Facebook. Asked for a matcha latte ($ 4.5). It’s #50 on their menu. They spelled it mucha, but I’ve informed them on the correct spelling now. They ended up giving me #49 in the menu, which is a mochachino. I saw them put that into the register, but I thought they had one item the entered for each price, and I didn’t mention it to them. I probably should have. I did inform them, but I also told them it was alright if they didn’t make me another one (I had already had half of the mochachino, and didn’t want another drink). That being said, the mochachino was quite tasty. I wouldn’t buy it for $ 4.50 (I’m not into coffee or chocolate to begin with), but it was very good.