Freshland Flowers

They delivered promptly for Valentine’s Day after an online order a few days before that Sunday. Local delivery (Markham) with a Hand written note which was really nice. It seems as if they ironed out a few wrinkles in their delivery service. The people writing bad reviews seem to have personal issues as well.

I made a mistake ordering the flowers in a vase when I should be getting them in wrapped. The lady there fixed it for me for free and she was so nice. She knew what I wanted and made it happen :) thanks freshland!

DON’T EVEN THINK ABAAATTT IT!
Paid for 2 bouquets to be delivered to my husband’s and my mother — both were upgraded to accommodate additional flowers for maximum effect but neither seemed so when delivered.
Upon further inspection, the way the cards were written seemed dually rushed — couldn’t even really understand what the hell was being said on said card — they don’t even print them out they hand-​write them in what appears to be chicken scratch or a doctor’s note.
Highly detesting the quality of service — may as well grow my own damn garden and do this shit myself. Husband and I weren’t pleased at all due to the price points we shed because we obviously feel that with the amount of money given, that their floral skills and technique should have been up to par and at least look like what the picture states but I’m sure they care more about money than making their customers happy.

I had used fresh-​land flowers several times and they have delivered on almost all occasions as expected.
Until this past mothers day (5÷11÷2014) where fresh-​land flowers completely missed delivering flowers to my mom in Waterloo. In their defense, they are based in Markham and it is mother’s day which is definitely a very busy time of business for them. However in this business I believe that it is of utmost importance to be timely with special events like a birthday, mother’s day, wedding etc. Missing by even one day is a very big deal and has significant social implications.
Fresh-​land flower was quick to charge me an additional $ 12 for delivering outside the GTA, and take the money from my account and send a confirmation on the order. But it wasn’t until I called my mom on mother’s day that I discovered no flowers were delivered.
I tried calling fresh-​land flowers immediately but their phones went into an answering machine that was not set up properly (I could not leave a message on the number they provided). In their order confirmation email (from a no-​reply email address), they mention to call or send them an email with any questions/​concerns but do not provide an email address to use to contact them. E-​mail information is also not provided on their site.
After calling them on Monday, the owner was very nice and mentions that they were unable to ship the flowers on Sunday because they were unable to get in touch with the flower shop they use in Waterloo to make the delivery. She had called me on Saturday and left a voice mail saying that she could not deliver on Sunday.
The issue here is that calling on the day before a delivery, once you have already committed fully knowing the address, the occasion and time of delivery, fully taken the money out of my account and charged me for out of GTA delivery, and with all this, only leaving a voice mail without any further followup to let me ‘personally’ (as in person to person) know that my mother will not be getting flowers because of your oversight is unacceptable in a business that built on being punctual, and professional.
I would not recommend using them because I do not want to monitor my deliver status and have to be paranoid about delivering flowers to my mother when I have prepared so far in advance already.

One star is too much for this place but that is the lowest I can give, fortunately for them. Don’t deal with this internet based site, my anniversary flowers still haven’t gotten delivered and it is now 5:30pm and the driver apparently still have them in his truck. The lady on the phone gave an explanation that tele-​marketers can call up till 9pm so if that is acceptable then it is perfectly acceptable to deliver flowers up till 9pm. And she said it was my fault that I did not specify in the instruction to have it delivered in the AM so the drivers won’t put mine as a priority and they go whatever is convenient to their route. Seriously, anniversary flowers so late in the day and maybe even not delivered until 9pm is totally outrageous, if it gets delivered at all, what a crappy business and thanks so much for ruining an anniversary surprise.

Freshland flowers constantly impresses me on several occasions. The first time they offered quick service during valentines day and an incredible discount for me.
The second occasion the florist offered many options, varieties of flowers and recommendations to make the gift so much better, although it was a little pricey.
I love that I have the chance to gather my own flowers, and was happy to see a large variety color and flowers.
I would recommend people to visit the shop and communicate with the staff. I definitely believe they will try their utmost to give their customers what they want. At the end of the day, flowers are indeed expensive but it’ll be guaranteed beautiful from Freshland.

Local florist. Review is based on special services. Site and shop offers traditional bouquets for all occasions, however, they do not offer any email contact for events like weddings. I’m not local so it is difficult to find out quotes and information from Freshland Flowers without calling or going to the shop in person. Dated consumer service system.