Kingsway Van Lines

TERRIBLE! They don’t deserve 1 star! I would not recommend using this company unless you enjoy having things lost and broken, dealing with incompetent people and being lied to. The reps are rude, have no interest in their clients and send generic emails without actually looking into the files. From the beginning we had nothing but problems with them. They changed our pickup date without notifying us and when we advised them that wouldn’t be possible due to our lease termination they sent a subcontractor. The movers were supposed to show up at 11am. They showed up 16 hours late at 3 a.m., woke up the entire apartment building by yelling in the staircase and did not leave till after 6 a.m. They also showed up with a truck that was ¾ full from a previous move and told us that if all our items did not fit in the truck it wasn’t their problem. We asked them for an approximate weight calculation and they said 4500 lbs. All our items and boxes were pre-​weighed and we knew we had an approximate of 2500 lbs. Liz promised us that all items were scaled after being unloaded off the truck. We were quite surprised to receive an invoice stating that our shipment weighed 4800 lbs. We disputed it and were guaranteed that our items would be rescaled upon delivery with us present. Two weeks later we received an email saying our items were reweighed and the weight was 2600 lbs and they were «sorry» the scale was «defective.» This happened after several emails and phone calls going nowhere. Liz promised me that my Trek road bike valued at $ 1950 USD would be packaged and wrapped in the warehouse as I complained the movers simply through it into the truck like a sack of potatoes. The bike was never wrapped nor packaged. Upon delivery we were presented with extra charges for storage on the invoice. It took 3 months to get a refund. We never received a proper invoice. Several boxes were crushed. My bike frame was scratched. Dishes and serving ware were broken even if they were well bubble wrapped. Furniture was scratched even if it was wrapped in cellophane. Several boxes containing rollerblades, ice skates, shoes and books are missing. After several attempts of contacting them and going in circles we have simply given up dealing with them. They are unprofessional, rude and try to twist everything and blame the client. I would not recommend this moving company to anyone. When we moved our stuff out of storage in Moncton and to our apartment in Montréal we rented a Uhaul, carefully loaded it and drove it the 1000 km. It cost us $ 600 less than with Kingsway and was completely stress free. Avoid this company as you would avoid bed bugs and the plague!

I have choose Kingsway Van Lines based on their online reviews and even tho they were not the cheapest. I was convinced they would take good care of my furniture. OMG i was wrong and I am so disappointed with them!!!
The guys that came to do the packing have done a horrible job… So many things were broken and not only furniture but walls and flooring as well. The list is very long and i have thousands of dollars and damages and what they have offer is 100 $. That’s a joke! They have put a BBQ over furniture that how they don’t care about their job.
I’m trying to keep my text short but if you are thinking to booked them, please contact me before and I’ll explain how horrible it was.