Bosco Home Services

First contact was not terrible, called them for plumbing and although pricy the job was good and made the mistake of getting their «annual» program for my air conditioning, heating and plumbing. The first red light was that they insisted I paid the year up-​front and stupid, stupid me agreed.
After a while, around November I got a call to schedule a checkup for my heating unit. After all I had paid the «annual» program so I said yes… Tech arrived, mentioned how dusty everything was and suddenly claimed that there was a crack on the heat exchange unit. He even showed us a picture on his phone of this crack, disabled everything and came back with a $ 5,000 proposal to replace the unit since the heat exchange unit was close to impossible to replace.
My heating unit is not 10 year old, so I called a local company specialized on my equipment and asked them to take a look and see if the heat exchange could be changed and quote either the replacement or a new unit (visit from their tech would cost $ 100 if nothing was purchased).
To my surprise was that there was NO crack, the whole phone picture was manufactured trying to scam a $ 5,000 sale, not great business ethics…
Their call center was less than helpful when I called and asked for a refund. So buyer beware, your money is probably better spent somewhere else.

We contacted Bosco for a floor/​sewer drain backed up. They plumber showed up and was in my basement for 10 minutes, with 1 foot of snake out and advised me he pulled out rocks and pipe with the snake and we would need to do a tear up. We decided to get a 2^nd opinion, the next company came in and did a full out snake of our line and camera inspection. There NO ROCKS and NO DAMAGED PIPE. Very dishonest encounter. Would not recommend.

Update!
To follow on my initial experience & review with Bosco I am happy to say Bosco followed thru on their promise of customer satisfaction. After communicating with their Manager [Rob R] he took the necessary steps to make sure I was happy.
During this process he was sincere and focused on resolving the issue at hand; I will give Bosco another opportunity in future. I was refunded the cost of the initial service fee, and was given a free VIP package for future calls.
In all fairness, I cannot condemn an entire company because of the actions of one employee. Bosco does have a great reputation and a lot of satisfied customers.
Thanks Rob R for resolving my issue first hand, and thanks for returning my call on a Sunday as well!

Terrible! Terrible! Terrible! Extremely disappointed with the service that we’ve received on repeated occasion from Bosco Home Services. If you are looking for a company that will show up on time, fix the problem the first time and make you feel like a valued customer, you NEED to look somewhere else.
I originally heard about Bosco on Newstalk 1010 and call them to be our home service provider to look after our A/​C and Furnace. The initial service seemed good so we signed up with them for their annual Gold Service maintenance plan and went from being an important customer to a forgotten one.
When our AC wasn’t working a few months later, we called only to be put on a two week waiting list despite the fact that we were supposed to receive expedited service. After demanding more expedient service, we had a tech come out who knew nothing about how to fix our AC. He ended up buying a new motor and wired it incorrectly. DAYS later, after elevating to a Sr. Manager, we had to request another more senior tech arrive to get it working. They confirmed that the only reason it wasn’t working was because of the previous tech’s workmanship.
When we had a plumbing issue, Bosco gave their best recommendation on what should be done to fix it. $ 400 later, their recommendation did nothing to fix the problem so there was another $ 400 down the drain thanks to their incompetence.
We were supposed to receive a call from Bosco as part of our Gold Plan for seasonal check ups. They NEVER called. When we called, they would book appointments and give us a 3 hour window of time to be home. On MULTIPLE occasions they would not show up and call us AFTER the appointment window. After again reaching out to a Sr. Manager, they said they were really sorry and would do everything they could to make it right. We booked yet another appointment and were told we’d be the first appointment of the day and wouldn’t you know it… we stayed home from 11 – 2 on a Saturday only for them to not show up AGAIN!!!
If you want to set up appointments with a company only to wait around all day for service that you may or may not receive from a tech who may or may not know how to fix the problem, then Bosco is the company for you. Plan to give up more of your time if you want to speak to the owner as they will send you a complaint form to fill out and submit. This company is a complete JOKE. We are going to do everything that we can do to prevent Bosco from wasting other people’s time.