Pro Oil Change

This started out as a great place to get an oil change. It was quick, cheap with a Groupon, and the staff were very nice. I upgraded to a more expensive car and when I went in for an oil change they told me the new car HAD to have synthetic oil. I’m a chick and I do know some things about cars. I knew this was not the case, but I was going on a road trip so I said okay. I also knew that those dishonest antics made it my last oil change at Pro Oil Change.

This is by far the worst place to change your oil. First off all the guy with the gray hair and glasses is rude and has no customer service skills. I started going to them because the price was cheap and the service was fast but I recently noticed their prices increasing. So today I got an oil change and asked the guy why so much if last time I paid less and the time before that I paid even less? The kid working replies, not even in my conversation «your oil filter is premium so it’s an extra 5 bucks,» not knowing that I worked in autoparts through highschool. I knew this not to be true so I called my old boss who still owns the autoparts stores and asked for a price for oil filters, he gave me an economy line price of $ 5.45 and a premium one for $ 6.50. Right then and there I told him to not lie to me so I made the call in front of him, which he also tried interrupting while I was on the phone. So I realized these guys are not experienced and lacked knowledge. I recommend people to do their research about these oil change places, it will save you money. Overall this place sucks. Erin Mills Parkway location.