Turtle Jack’s Muskoka Grill

Have tried really hard to like this place. Three visits, three bad experiences. Cold food, poor service, incredibly long waits, and most of the food was mediocre. When we asked for our food to be reheated (didn’t ask for a re-​order) the waitress took offence. For those prices the food should at least be warm but it was cold!
I will say the one shining star is their calamari. Came out hot two (out of three) times and is flavourful and not greasy.
All that said, I won’t be going back.

Went on a busy Friday night, but managed to get a table fairly easily.
The service was prompt, the food was hot and fresh.
My only complaint was that the waitress didn’t seem to know how to handle a gift card and that threw her off quite a bit and extended our stay for 15 minutes longer than expected.

Great burger! And we Americans tried the poutine for the first time and simply loved it. This is a nice laid back grill/​burger type place that worked out perfect for a lunch while on vacation.

Ever watched Kitchen Nightmare by Gordon Ramsay? I felt like I was Gordon tasting a horribly cooked food, except that I’m neither a chef nor restaurateur. The Chicken Parmesan was the worst Chicken Parmesan that I’ve had.
Bland, l and funky bitterly taste on the chicken. The only redeeming part is the toasted bun that came with it. I’m not an expert to confirm with absolute certainty that the chicken isn’t fresh, although my stomach and taste bud are hinting that.
Service was ok, no complaints on the service.

The food is pretty standard for anyplace with an apostrophe S in it’s name — sometimes it’s pretty good but I find that the service is pretty inconsistent. When the food comes promptly it’s what you’d expect — often though it’s seems like the wait has been way too long and sure enough the food is warm at best and sometimes cold.3 stars is «It’s Okay» has definitely been my experience.

For a chain restaurant we really enjoy it. I always get the wings with medium sauce (spicier than a regular medium at most places). Kids menu is good, with good quality steak and their kids brownie is really good. There is a treasure box that the kids like to rummage through. Hamburgers are good and so are they sandwiches, but I’m loyal to the wings.

VERY disappointed with Turtle Jack’s. I don’t know if its this location that’s the problem, or over all chain is just not good. We went for dinner on Sunday evening, place was med-​busy, but not packed. Our waitress was clearly not in a very good mood. She took our order, but after that barely checked on us.
My order completely ruined my evening. I’m a huge Grill-​cheese fan, so I was very excited when I saw «Gourmet Grill Cheese» on menu in sandwich section. The price was a bit out there for what it was, but «Gourmet» really got me sold and I decided to give it a try. Well… surprise surprise! When my dish arrived I was going to ask if this is kids menu… My Gourmet Grill Cheese was nothing but plain piece of white bread (2 small slices), with some cheese on it. It came with fries in tinny cardboard dish. I can get more from any fast-​food place!
The food was a HUGE disappointment. My bf later point out that my dish should have come with tomato soup. I was very confused, because waitress did as me if I want tomato soup, but I honestly assumed she is just offering soup of a day… she never made me aware that soup was part of my order! And didn’t offer any other substitute.
So I end up paying $ 12.99 for a piece of white bread with cheese, and barely a hand food of fries.
My bf ordered full rack of ribs, with baked potato and onion soup. Ribs were fine, however, everything arrived barely room temperature. Soup, could have been drank right of the dish without a filch. Why? because it was cold! Potato was barely warm as well.
VERY disappointed. Yet another chain that tries to look fancy, but offers mediocre dishes.

Solid 1 out of 5. 1.5 hour wait and one person gets missed all together, no apology and manager nowhere to be found. Got taken for $ 140 ride !!!

This is a solid 4 out of 5.
As a group of 4 we hit this spot for lunch not knowing what to expect. This was a total impulse. We were seated immediately by some very summery casually dressed young server almost immediately and the attentive service continued right to the end, now the place was not busy but we all appreciated the attention.
It was kind of funny how two of us ordered the french onion soup and Caesar salad and the other two of us ordered the french dip roast beef sandwich. But hey you pick what you want. Now, i had the french dip and it was tasty i had the greek salad on the side and that was spot on, i would not change a thing. The two in our party who had the soup and salad said they would do it again for sure so going by smell alone i may have to try that on one of my lighter appetite days.
NO time for desert, we had a festival to go to.
All things said and done i will return to try some of the other menu items.
Good on ya Turtle Jacks’s I’m a fan and looks like the other 3 in our group are with me on that sentiment.

Menu looked interesting, server was nice, but the chewiest steak fajita I have ever had, I could not do it too much effort. Glad I didn’t get a steak. They no charged the bill, thank God.

Gave this funky franchise name a try during a late happy hour /​dinner. Venue is inviting and staff apparently handpicked out of the same basket… At first the menu is appealing and kinda everywhere but shamefully they managed to kill the fish taco here. Maybe wings or sandwiches would have been a safer bet but given the bison meatloaf isn’t anywhere near a burger my venture for the loyalty club may stop here.

Turtle Jacks has fantastic wings! You can choose breaded or not, and all kinds of other options. I don’t really think choosing the non-​breaded wings make them much healthier for you… but who am I to say?
Atmosphere is generic, same as so many of those types of Montana’s, Kelsey’s, whatever… you can find much better restaurants, but when you want to go out for beer and wings, this is a great choice.

First time there we got burgers, they were burnt. We gave them a second chance and went a second time, service was great, food was mediocre. Went a third time, food was terrible, my drink was mixed wrong and when I complained the server didn’t know what I was talking about when I told him it was missing the lemonade. The server was then rude to us the rest of the time, ignored us and then stored off when he saw that we gave him little to no tip. Can’t say I’ll be going there again other than for the «Midnight Paddle» drink but even then never going to this one ever again.

Always have had a good meal. The wait staff and bartenders know the value of a chilled glass to put beer in.
Been there about 24 times — love it.

Easy goto spot with friends or family. The menu is very diverse with some interesting picks. The wait staff are friendly and attentive.
The only annoyance is the screaming kids. I’ve been here 3 times during lunch hour and there have been screaming kids every time. The wait staff ignore it, and mgmt don’t seem to acknowledge that it ruins the experience of others.
Very nice décor since it’s Reno a few months ago but still same old low end feel when it comes to some of the other customers. Like going to boston pizza but with better stuff on the walls.
Should be the place you go to when you don’t want to think about where to go to.

Decent burger. Had bbq sauce too.
Lauren great server and cute too.