Double Pizza

«HORRIBLE SERVICE! WORST SERVICE OF MY LIFE! the pizza was 2h late, so I tried calling them and they put me on hold for 20min! then when the delivery man came I refused to pay for a pizza i have been trying to cancel for the past half hour and he actually threatens to report me and that I will deal with consequences! i call back to talk to there customer service and not only did they not apologize once and tried putting the blame on but they closed the line as I was talking! there is no customer service what so ever, Unprofessionalism and incompetency like I have never seen before!!»

I’ve ordered a pizza (ham, pineapple, black olives) online, got a call from double pizza to confirm the address (not the pizza), received the pizza (only cheese), I call back and I had to wait on the phone 15 minutes when finally I got someone who told me she had to transfer me to a manager, finally the manager said that «No I didn’t order what I’m saying I order and that I confirmed on the phone» which I did not, he end up saying that I will not be allowed to order from the online service as of now and that he will be sending another pizza.(The pizza never arrived) 2 hours later I end up eating a cold cheese only pizza with my friend.

So I went back for pizza (they have a $ 7.99 large take-​out special Mondays and Tuesdays) and unfortunately it wasn’t better than the poutine I got last week. The sauce is straight from the salt plant with no hint of tomato or garlic. The hallal pepperoni was tender but also lacked flavour other than salt — though +1 for having the option. I would have liked more pineapple pieces off-​center. Service, like last time, was quick and efficient. Plan for access to at least 1L of drinking water after a meal here.
Next time I’m in the mood for pizza I think I’ll go to Pharmaprix right across the street instead and get some vastly superior Dr. Oetker from the freezer. Granted, I haven’t had pizza chain pizza for a while but I don’t remember it being so un-​tasty.